DIRECTOR, OMNICHANNEL ENABLEMENT

Klick Health’s Omnichannel Enablement team is looking for a seasoned Director who combines deep healthcare expertise with visionary digital leadership. In this role, you will partner closely with clients and internal teams to architect and execute end-to-end digital strategies that span the entire patient and physician journey. You’ll leverage the latest omnichannel technologies—across email, social media, web, mobile apps, CRM integration, and emerging channels—to drive measurable growth, elevate customer engagement, and optimize operational performance for life sciences and healthcare brands.

REQUIRED QUALIFICATIONS

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• Bachelor’s degree in Marketing, Business Administration, Life Sciences, Technology, or related field; MBA or advanced degree preferred

• 8+ years of progressive leadership experience in healthcare digital transformation, commercial strategy, or management consulting
• Proven track record of designing and delivering large-scale omnichannel campaigns for pharmaceutical or biotech clients, with demonstrable KPI improvements (e.g., increased patient starts, improved HCP engagement, cost per acquisition reductions)
• Deep understanding of the life-sciences commercial process—from market access and payer negotiations to field force enablement and post-launch support
• Expertise in healthcare data strategy, martech stacks (CRM, DMP, MAP), and analytics tools; hands-on experience with platforms such as Veeva, Salesforce Health Cloud, Marketo, or similar
• Exceptional interpersonal skills, with the ability to influence senior stakeholders, present complex analyses clearly, and drive consensus across global teams
• Strong financial acumen: budgeting, forecasting, and ROI analysis for multimillion-dollar programs
• Demonstrated ability to thrive in a fast-paced, matrixed organization, juggling multiple projects with competing priorities
• Familiarity with industry regulations governing digital marketing in healthcare (e.g., FDA promotion regulations, HIPAA privacy rules)

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• Strategic Leadership & Transformation

• Define and own the roadmap for digital transformation initiatives, aligning with client business goals, brand objectives, and regulatory requirements
• Lead change management efforts, securing buy-in from executive sponsors, medical affairs, commercial, and IT stakeholders
• Establish success metrics (e.g., engagement rates, conversion lift, ROI) and ensure ongoing performance tracking and optimization