Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
We are seeking a dynamic and experienced Director of Operational Resilience to support the execution of our Enterprise Operational Resilience Program. This role will focus on designing and delivering resilience implementation activities, leveraging data analytics to measure and monitor vulnerabilities, leading various change management and training work along with identifying and implementing process improvement opportunities where applicable. The ideal candidate will have substantial experience in operational resilience within large financial institutions and a proven ability to drive strategic outcomes.

REQUIRED QUALIFICATIONS:

• Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
• 10+ years of experience in Insurance, Banking, or Wealth and Asset Management.
• Demonstrated experience in operational resilience and business continuity risk management within large financial institutions.
• Strong problem-solving and analytical skills with the ability to leverage data for strategic decision-making.
• Ability to influence and deliver amidst ambiguity.
• Excellent communication and interpersonal skills, with experience in designing and delivering training programs and interaction with executives and senior management.
• Proven leadership experience with ability to work with many different stakeholders or teams.
• Experience in leveraging technology to automate/streamline operational resilience or business continuity activities.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.