Director, Operations at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operations Management, Guest Experience, Financial Acumen, Food & Beverage Management, Team Development, Sustainability Initiatives, Compliance, Strategic Planning, Interpersonal Skills, Cultural Agility, Innovation, Performance Management, Resource Management, Communication, Problem Solving

Industry

Hospitality

Description

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. Job Description Lead, coordinate, and oversee all hotel operations, ensuring smooth functioning and alignment with business objectives. Develop and execute operational strategies to deliver innovative, guest-centric experiences. Ensure compliance with brand standards, legal requirements, and operational policies. Monitor competitor activities and international trends, ensuring the hotel remains ahead of the market. Act as a key ambassador of the brand, maintaining a strong presence on the floor. Champion a culture of luxury, personalization, and continuous improvement in service delivery. Regularly engage with guests, ensuring feedback is acted upon promptly and effectively. Drive the implementation of guest experience initiatives, ensuring consistency across all departments. Collaborate with Sales, Marketing, and Revenue teams to support upselling, guest loyalty, and reputation management. Oversee departmental budgets, payroll, and operational expenses, ensuring alignment with financial targets. Set and achieve profit margin goals through effective cost management, resource optimization, and revenue enhancement strategies. Identify opportunities for reinvestment, innovation, and efficiency to maximize overall profitability. Support revenue growth through operational excellence, cross-selling, and collaboration with commercial teams. Inspire, mentor, and develop Department Heads to achieve high levels of performance and engagement. Partner with the Director of People & Culture on workforce planning, recruitment, succession, and performance management. Conduct regular progress reviews and annual performance appraisals for leadership team members. Foster a culture of empowerment, accountability, inclusivity, and well-being among all colleagues. Ensure training, coaching, and career development initiatives are implemented across departments. Lead the implementation of the hotel’s sustainability initiatives in line with Accor’s Sustainability Program commitments. Ensure high standards of hygiene, safety, and security in all areas of operation. Promote responsible resource management (energy, water, waste) and eco-efficient practices throughout the property. Serve as a role model for integrity, confidentiality, and compliance with all corporate and statutory requirements. Qualifications Bachelor’s degree in Hotel Management or related field. Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels. Strong background in Food & Beverage operations at senior leadership level. Minimum 8 years’ experience in luxury hospitality, with significant exposure to the UAE market strongly preferred. Excellent oral and written communication in English (additional languages an advantage). Commercially astute with strong financial and business acumen. Culturally agile, dynamic, and approachable leader with exceptional interpersonal skills. Creative thinker with a passion for excellence, guest personalization, and continuous innovation. Flexible to work varied schedules based on operational demands.

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Responsibilities

Lead and oversee all hotel operations to ensure alignment with business objectives and deliver guest-centric experiences. Drive operational excellence and implement initiatives to enhance guest satisfaction while managing departmental budgets and resources effectively.