The DOS has access to Chartwell consultants to assist them with sales strategy, care service and quality, food & beverage service and quality, activities and programming, customer experience, administration, human resources & labour relations, and operational efficiency. Effective implementation and sustainability of Chartwell’s strategies, programs, policies & procedures are the responsibility of the DOS as well as performance management with respect to the General Manager and, through them, the home’s management team. The DOS also works with a team of corporate employees that are responsible for marketing, communication, asset management, accounting, finance and reporting.
Key Activities

EXPERIENCE:

The Director Operations & Sales possesses:

• Minimum of 5 years of progressive leadership positions in management roles in seniors housing, hospitality, health care or other related organization
• Experience driving financial results.
• Experience managing operational issues.
• Demonstrated experience in a service-related business and a commitment to service excellence.

• Demonstrated ability to effectively recruit, retain and lead a high functioning team.Experience in a unionized working environment.

EDUCATION:

• Graduate of a post-secondary education program in business, hospitality, health care, administration or other relevant program.
• Demonstrated commitment to continuing education and development.

SKILLS & ABILITIES:

The Director Operations & Sales must possess:

• Ability to work in an environment focused on accountability for results.
• Ability to develop and execute innovative solutions to drive results.
• Demonstrated budgeting and financial analysis skills.
• Demonstrated management acumen.
• Understanding of sales processes, metrics and strategies.
• Demonstrated business acumen and analytical skills.
• Ability to hold oneself and others accountable.
• A commitment to customer service.
• Ability to coach and mentor people.
• Ability to relate to the needs of an elderly population and their families/loved ones.
• An understanding of the importance of employee engagement.
• Ability to work in a high functioning, extremely dynamic team environment.
• Demonstrated ability to manage risk.
• Excellent organizational skills with the ability to multi-task.
• Excellent problem-solving skills.
• Excellent communication skills both written and verbal.
• The ability to analyze and interpret information contained in business related documents, write reports and business correspondence and effectively relay/present information accordingly.
• The ability to work independently and set expectations and goals.

• The ability to look for ways to improve and promote quality.The ability to adapt to changes, delays, or unexpected events in the work environment.

SPECIAL REQUIREMENTS

• Presentation of criminal record check and vulnerable person check.
• Must be prepared to respond to emergency situations.
• The ability to travel throughout the region on a regular basis including a valid driver’s license and access to a vehicle.
• Participation in all conferences and educational courses, as required.

Please refer the Job description for details