Director, Operations Excellence at Pilot Company

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Project Management, Data Analysis, Leadership, Communication, Critical Thinking, Team Development, Budget Management, Process Improvement, Safety Practices, Labor Analysis, Training, Collaboration, Strategic Planning, Problem Solving, Efficiency Improvement

Industry

Retail

Description

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The purpose of this job is to oversee the operations excellence department, delivering organization-wide technology improvement, process improvement, store leadership training, store opening support and increasing operational efficiencies. Oversee, lead, and set priorities for the Operations excellence team Select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews Collaborate with the executive leadership team to create project plans and solutions for resolution of operational and cultural issues across the organization Collaborate with leadership for implementation of operational safety practices at Pilot Flying J including prevention/awareness, training, research and analysis, compliance, response/remediation, and emergency response Coordinate with all Field and Sales and Support Center (SSC) departments to ensure store projects are completed in alignment with established guidelines Lead the strategic and cultural process to identify support opportunities (e.g., new technology) that will increase operational efficiency, effectiveness, and ROI Lead benchmarking efforts for programs and initiatives related to operational efficiency Responsible for utilization of labor analysis data in scheduling allocation, development and maintenance of labor models, and development and review of labor standards Oversee the administration of the company’s operational systems including maintenance and enhancements Collaborate with company communication and merchandising teams for all communication and reporting requests directed at stores Provide oversight of the guest services index administration Collaborate with the learning and development team on the delivery of general manager leadership development training, region manager leadership academy, and other operations-related training programs Manage department budget Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies and procedures Complete other duties as assigned Qualifications Bachelor’s degree in business or operations management required Master’s degree in business administration preferred Minimum ten years’ above store operational experience required Project management certification preferred Intermediate Microsoft Office skills In-depth proprietary systems knowledge and proficiency Experience with high-level data analysis and making daily decisions regarding budgets and planning Ability to apply critical thinking skills to business problems that are data driven and people focused Excellent verbal and written communications skills including presentation skills Ability to lead and motivate a team Ability to build relationships at all levels of the organization Ability to analyze data and present solutions Ability to analyze problems and identify solutions Superior planning skills in order to prioritize and balance multiple changing projects simultaneously · Strong project management skills Additional Information Travel required less than 50% General office work requiring sitting or standing for long periods of time, including on airplanes and in cars

Responsibilities

Oversee the operations excellence department, focusing on technology and process improvements, as well as training store leadership. Collaborate with executive leadership to resolve operational and cultural issues while increasing efficiency across the organization.