Director, Operations, NYC (Midtown Manhattan) (112) at Five-Star AudioVisual

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

100000.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audiovisual Setups, Customer Service, Public Relations, Staff Management, Budget Management, Training Coordination, Inventory Management, Technical Knowledge, Sound Systems, Lighting, Video Equipment, PC Software, Mac Software, Decision Making, Pressure Management, Communication

Industry

Events Services

Description

Job Details Job Location: 112 - New York , NY 10001 Position Type: Full Time Salary Range: $95,000.00 - $100,000.00 Salary/year Travel Percentage: Negligible Job Category: Management About Five-Star AudioVisual Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests. For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision. Why Join the Five-Star Team? At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences. Our team members embody the Five-Star Way®;passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary® in performance, values, and service. Work Environment This is an on-site position within a luxury hotel or resort property, where Five-Star AudioVisual operates as an embedded partner. Our close collaboration with hotel and event teams ensures a seamless experience for guests and clients. Team members represent both Five-Star AudioVisual and our hospitality partners with professionalism, expertise, and care. Reports to: Director, AudioVisual Position Summary The Director of Operations is required to maintain the highest possible level of service standards, while ensuring that the Audiovisual Department is operating effectively and efficiently. Additionally, the Director of Operations is expected to perform all supervisory and various other duties to assure adequate operation of the Hotel Division, including maintaining relations with local level hotel executives, clients and immediate staff. Essential Duties and Responsibilities Maintain an appropriate level of public relations with employees, clientele and hotel staff Communicating effectively with the hotels’ staff and with the Director of Audiovisual Achieving budgeted rentals and maximum profitability Maintenance of existing programs, as well as the development of new concepts which ensure the highest possible level of quality equipment and service excellence Maintaining knowledge of local competition, resources and general industry trends and innovations Implementing and supporting operating policies and procedures Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates Providing appropriate staffing to meet corporate objectives Coordinating internal training and development programs which foster promotion within the company. Maintaining updated and current knowledge of audiovisual projection, programming, sound, lighting, video, show direction and all forms of audiovisual productions and equipment currently practiced by Five-Star AudioVisual Maintaining a current and secure inventory at location Maintain an ambitious, hard-working, professional development of self and subordinates Other Duties Other related duties as required or assigned. Qualifications Have the ability to effectively deal with people in a corporate environment Have the ability to be familiar with all office procedures as practiced by the company Have the ability to operate the business computer system Have the ability to make intelligent on the spot decisions pertaining to the day-to-day operations Have the ability to work under pressure Experience Required Minimum of 3 years experience in the audiovisual industry Advanced knowledge and experience with audiovisual setups and strikes Exceptional customer service or hospitality experience required Valid Driver's License and a clean driving record are required to operate company vehicle Certification in audiovisual technology or related courses (preferred) Required Technical Skills (Minimum) Audio - microphones, speakers, sound systems, channel mixers, etc. Video - LCD, LED, projectors, screens, monitors, etc. Lighting - GOBO, gels, uplighting,basic lighting kits, stage lighting, etc. Computers - Advanced knowledge on PC and Mac software Full-Time Benefits 401(k) with matching Roth 401(k) with matching Medical, Dental, and Vision Insurance Health savings account Life insurance Paid sick time Vacation time Company paid holidays

Responsibilities

The Director of Operations is responsible for maintaining high service standards and ensuring the Audiovisual Department operates effectively. This includes supervising staff, managing client relations, and achieving budgeted profitability.