Director, Operations - ONSITE in Janesville, WI at GEA-Australia

Janesville, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Strategic Leadership, Team Leadership, Sales Forecasting, Order Management, Process Improvement, Financial Acumen, Pricing Strategies, Cross-Functional Collaboration, Talent Development, Change Management, Customer Service, Technical Sales Support, Working Capital Management, Continuous Improvement

Industry

Industrial Machinery Manufacturing

Description

Responsibilities / Tasks Founded in Germany in 1881, GEA Group is a global leader in engineering solutions serving the food & beverage, dairy, pharmaceutical, and related industries. With more than 18,000 employees worldwide and a strong U.S. presence since 1929, GEA blends a proud heritage with forward-thinking innovation. At GEA, we’re not just building equipment — we’re building lasting careers. Our strong culture, growth opportunities, and employee support are reflected in an average tenure of 5–11+ years. Why Join GEA? Start strong – Medical, dental, and vision coverage begins on your first day Recharge and refresh – 12 paid holidays (including a floating holiday) plus 136 hours of PTO Invest in your future – 7% 401(k) employer match Keep learning – Tuition reimbursement to grow your education and skills Live well – Wellness Incentive Program Get support when you need it – Confidential Employee Assistance Program Save smart – Flexible Health Savings and Spending Accounts The Director of Operations provides strategic and operational leadership across sales support, order management, customer service, forecasting, and cross-functional execution. This role ensures operational excellence, drives revenue performance, enhances customer satisfaction, and aligns operational strategy with company objectives. The Director will lead a team of Technical Sales Engineers and Customer Service Representatives while partnering with Regional Sales Managers, Finance, and Manufacturing teams to optimize processes, profitability, and customer outcomes. Your responsibilities: Operational & Strategic Leadership Lead and develop a high-performing team responsible for quoting, order entry, and technical sales support for new applications and spare parts. Develop and execute comprehensive operational strategies aligned with revenue targets and growth initiatives. Drive monthly sales forecasting and maintain a rolling 3-month outlook. Track order fulfillment and billing to ensure revenue commitments are achieved. Identify process improvements to enhance efficiency, reduce cycle time, and optimize working capital. Financial & Commercial Oversight Manage pricing strategies, ensuring alignment with factory cost changes, inflation, labor, and foreign exchange impacts. Standardize and oversee discount structures for Distributors, Master Distributors, and OEM/Integrators. Partner with Finance to manage Accounts Receivable, credit accounts, and working capital performance. Ensure operational execution supports revenue growth and margin protection. Cross-Functional Collaboration Coordinate customer requirements with factories to meet delivery expectations. Partner with internal sales and technical teams to leverage market intelligence and customer insights. Contribute to product roadmap discussions by translating operational and customer feedback into actionable insights. Support Regional Sales Managers in identifying new business opportunities and expanding customer accounts. Leadership & Talent Development Coach and mentor Technical Sales Engineers and customer service professionals. Build a strong bench of future sales and operational leaders. Foster a culture of accountability, collaboration, and continuous improvement. Lead change management initiatives within a matrix organization. Your Profile / Qualifications Bachelor’s or Master’s degree in Engineering, Business Administration, Management, or related field 7–10+ years of progressive leadership experience in operations, technical sales, or commercial management Experience working with technical or engineered products Exposure to multinational, matrix organizations Strong financial acumen, including AR and working capital management Proven internal and external sales leadership experience Demonstrated success leading and developing cross-functional teams Experience driving operational efficiency and process optimization Strong communication and presentation skills Fluent English required Core Competencies Strategic thinking with the ability to simplify complex issues High performance under pressure in fast-paced environments Detail-oriented with strong process discipline Strong planning, scheduling, and delegation skills Ability to balance commercial goals with operational execution Change leadership and continuous improvement mindset What We Offer Competitive compensation 11 paid holidays Generous PTO Comprehensive medical, dental, and vision plans Health Savings and Spending Accounts Tuition reimbursement 401(k) with excellent employer match Wellness Incentive Program Employee Assistance Program GEA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, worldview, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status, or any other protected characteristic required by law. Applicants with disabilities are encouraged to apply and will receive special consideration if equally qualified. Did we spark your interest? Then please click apply above to access our guided application process. GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.

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Responsibilities

The Director of Operations provides strategic and operational leadership across sales support, order management, customer service, and forecasting, ensuring operational excellence and driving revenue performance. This role involves leading a team of Technical Sales Engineers and Customer Service Representatives while partnering with sales, finance, and manufacturing to optimize processes and customer outcomes.