WHO WE ARE

Becoming experts on beer doesn’t happen overnight - we’ve been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 30+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Contact Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

EDUCATION

• University degree in Business, Supply Chain, Operations, Engineering, or related discipline
• Lean Six Sigma Black Belt or Green Belt certification desirable
• Valid drivers license with access to a vehicle required

EXPERIENCE

• 10+ years of progressive experience in logistics, warehousing, and distribution operations
• 5+ years in a senior leadership/management role
• Proven experience in a unionized environment, including management of collective agreements, grievances, and labour negotiations
• Proven experience with warehouse automation and fleet management
• SAP/EWM system experience is an asset
• Minimum 3 years overseeing cross-functional projects or business initiatives
• Has experience with truck fleets, both mechanical and operational in nature

SKILLS

• Strong background in continuous improvement tools and performance metrics
• Advanced experience with warehouse systems, plant operations and emerging logistics technologies
• Excellent leadership, coaching, and team development capabilities
• Excellent analytical skills with strong mathematical aptitude to help digest data
• Highly developed written and verbal communication skills
• Advanced computer skills, including SAP, Excel, Word, and PowerPoint
• Strong relationship-building skills with internal teams, suppliers, customers, brewers, vendors, and regulatory bodies

THE ROLE

We are currently searching for a Director, Operations – Southwestern Ontario. This is a full-time, permanent opportunity reporting to the Regional VP, TBS Logistics. In this role, you will lead the strategic direction and operational performance for our London and Stoney Creek Distribution Centres and cross-dock facilities across Southwestern Ontario. You’ll oversee the planning and execution of key logistics initiatives that drive service excellence, efficiency, and cost optimization. As a key leader, you’ll champion continuous improvement through our DPO program, leveraging Lean Six Sigma principles, warehouse technology, and data analytics to modernize operations and create long-term value. You’ll also provide strong leadership in a highly unionized environment, ensuring regulatory compliance, operational integrity, and a positive workplace culture aligned to our values.

WHAT YOU’LL BE DOING

• Lead the development and execution of the Annual Operating Plan (AOP), ensuring alignment with corporate strategic, operational, and financial objectives
• Oversee operational performance across multiple distribution centres and cross-docks, ensuring cost control, service level achievement, and regulatory compliance
• Lead, coach, and develop a high-performing team focused on accountability, engagement, and operational excellence in a unionized environment
• Champion the Distribution Process Optimization (DPO) program by applying Lean Six Sigma principles to drive continuous improvement, innovation, and cost reduction
• Ensure compliance with collective agreements and lead labour relations, including grievance management and workforce planning
• Foster a culture of safety, accountability, and proactive risk management through health and safety audits, training, and incident investigations
• Collaborate with internal teams, customers, government agencies, and industry partners to deliver service excellence and resolve escalated concerns
• Oversee customer service standards, leveraging KPIs and feedback to continuously improve wholesale and retail partner satisfaction
• Develop and manage departmental budgets and forecasts, and monitor operational KPIs for financial and operational effectiveness
• Maintain high-level communication with executive and cross-functional teams to align logistics operations with broader business initiatives
• Identify and develop high-potential employees and support succession planning within the logistics leadership team
• Leverage technology, warehouse automation, and advanced analytics to modernize operations, reduce waste, and enhance network performance
• Perform other related duties and projects as assigned