SUMMARY

The Director of Operations leads recruitment and fulfillment strategy for one or more physician and/or advanced practitioner service lines, ensuring alignment with VISTA’s growth and performance goals. This role oversees full-cycle placement operations—including recruiting, scheduling, and compliance—while managing a high-performing team and driving operational excellence. A key partner in strategic initiatives, the Director is accountable for revenue, margin, and workflow optimization, leveraging data to inform decisions and foster a culture of accountability, collaboration, and continuous improvement.

REQUIREMENTS AND EXPERIENCE

• Bachelor’s degree preferred.
• 5+ years of progressive experience in staffing, with at least 2 years in a leadership or multi-team management role; healthcare staffing experience strongly preferred.
• Proven success in leading recruiting and fulfillment operations, workforce planning, and aligning talent strategies with business goals.
• Strong strategic thinking, analytical, and problem-solving skills.
• Demonstrated ability to influence executive stakeholders and lead through change in a fast-paced environment.
• High emotional intelligence and leadership acumen with a track record of building inclusive, high-performing teams.
• Proficiency in ATS/CRM platforms, recruiting technologies, and Microsoft Office (Excel, PowerPoint, Outlook, Word).

RESERVATION OF RIGHTS

Essential functions contained within this job description are listed above; they are subject to change at any time due to reasonable accommodation or other reasons set forth by management.
Compensation Range
$78,600.00 - $98,300.00
Benefits include: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.
About Us
Founded in 1990, VISTA Staffing Solutions helps hospitals, medical practices, and government agencies in the US optimize their physician and advanced practitioner staffing, ensure quality and continuity of care for patients, and maintain financial stability. Headquartered in Salt Lake City with additional offices in Atlanta and Houston, VISTA organization contracts annually with over 2,500 physicians across 60+ specialties and subspecialties. VISTA helps U.S. hospitals, medical practices, and government agencies optimize their physician staffing, ensure continuity of care for patients, and maintain financial stability. As a leading provider of U.S. Locum Tenens and Permanent Physician Search Services, VISTA also operates VISTA Select, a first-of-its-kind technology and people-based services solution utilizing advanced data and analytics to provide healthcare organizations with customizable workforce optimization solutions. VISTA is an Ingenovis Health company. Learn more at
www.vistastaff.com

Operational Excellence & Client Experience

• Oversee the integrity and optimization of candidate pipelines and databases.
• Ensure consistency and quality in candidate and client communications through feedback loops and call reviews.
• Lead the strategic alignment of pay and bill structures to meet gross margin and profitability targets.
• Resolve escalated provider and client issues with urgency and professionalism

Strategic & Operational Leadership

• Develop and execute recruitment and fulfillment strategies to meet fill rate, revenue, and margin goals.
• Build and lead a high-performing, strategically aligned team focused on delivering exceptional results.
• Leverage data and analytics to monitor performance trends, identify gaps, and drive continuous improvement.

Team Development & Performance Management

• Establish clear KPIs and performance expectations for individuals and teams.
• Provide coaching, mentorship, and professional development to elevate team capabilities and engagement.
• Foster a culture of inclusion, accountability, and high performance

Cross-Functional Collaboration

• Partner with Sales, Marketing, Account Management, Clinical Operations, and Physician Leadership to deliver integrated staffing solutions.
• Collaborate with internal stakeholders to ensure alignment across credentialing, compliance, payroll, billing, and legal functions.
• Support business development efforts by assessing talent requirements and co-creating staffing strategies with client stakeholders.

Operational Excellence & Client Experience

• Oversee the integrity and optimization of candidate pipelines and databases.
• Ensure consistency and quality in candidate and client communications through feedback loops and call reviews.
• Lead the strategic alignment of pay and bill structures to meet gross margin and profitability targets.
• Resolve escalated provider and client issues with urgency and professionalism.

Organizational Impact

• Serve as a key voice in leadership meetings, offering insights and recommendations to support strategic initiatives.
• Drive cross-departmental collaboration to enhance efficiency, service quality, and organizational alignment.
• Travel as needed to support team development, client engagement, and strategic initiatives.
• Performs additional duties as requested by management