The Director OR Senior Manager of Identity & Access Management is responsible for the strategic direction, design, implementation, and management of enterprise-wide IAM programs, policies, and technologies. This leader oversees the governance and operations of user access and identity lifecycle management to ensure the security and integrity of systems and data. The role partners across IT, Security, HR, Compliance, and business units to ensure that access rights are managed effectively and follow regulatory requirements and organizational policies.
This position may be eligible for the possibility of remote work.

DIRECTOR-LEVEL MINIMUM EDUCATION AND/OR TRAINING:

• Bachelor’s degree in business administration, computer science, data science, information science, or related field required.
• Master’s degree preferred.

DIRECTOR-LEVEL MINIMUM EXPERIENCE:

• Ten (10) significant years of experience in an IT functional area with experience managing mid-large teams with focus on both achievement of objectives as well as critical skill-building.
• Strong experience leading IAM teams is highly preferred.
• Experience in leading large-scale projects/processes through to implementation.
• Experience with operational management, budget planning & vendor and resource management.
• Prior experience in building external connections with peers, emerging technology communities, and vendor networks.
• Proven performance in earlier role/comparable role.

SENIOR MANAGER-LEVEL MINIMUM EDUCATION AND/OR TRAINING:

• Bachelor’s degree in business administration, computer science, data science, information science, or related field.
• Master’s degree preferred.

SENIOR MANAGER-LEVEL MINIMUM EXPERIENCE:

• Minimum Experience: 8+ years of IT experience with experience managing small/mid-size teams.
• Strong experience leading IAM teams is highly preferred.
• Experience leading complex projects/delivery in terms of resources, vendors, and budgets.
• Experience managing teams in a supervisory/ leadership capacity.
• Proven performance in earlier role/comparable role.

SPECIAL SKILLS, KNOWLEDGE AND ABILITIES:

• Shows strong skills in thinking critically with a systemic view.
• Shows expertise in taking a structured approach to analyze and resolve issues.
• Able to distinguish between different sets of issues, set priorities, and make decisions.
• Builds internal connections and external partnerships across executive/leadership levels.
• Strategically understands stakeholder needs and manages expectations and relationships on a regular basis.
• Models resourcefulness by reaching out to people within and outside functional groups to get work done effectively.
• Keeps large teams/ departments energized and focused on high-quality results by leveraging data/ analytics-based approaches.
• Builds systems, processes, and capabilities that can set and deliver a high-performance culture.
• Encourages a culture of customer centricity among peers and teams.
• Understands nuances and complexities of a customer issue/ requirement and goes beyond the task to think through new alternatives.
• Anticipates and addresses critical customer needs through engagement with cross-functional stakeholders.
• Drives holistic thinking within teams to enable them to look for and work through interdependencies with other functional areas.
• Drives improvements across work process in quality, costs and sustainability for better overall outcomes.
• Influences others with impact, across teams even where they do not have direct authority continuously building relationships with others.
• Drives and monitors clear goal setting, accountability, and feedback for the department (and matrixed teams). Manages ER issues as they arise.
• Guides performance of direct reports (or indirect if managing people indirectly) through coaching and development.
• Consistently evaluates and addresses the team’s overarching development needs in line with the talent strategy.
• Strong breadth of expertise across multiple sub-functional areas within IT and some across functional areas at St Jude.
• Proactively tracks industry trends and emerging technology products and practices.
• Evaluates and proposes suitable vendors based on understanding of vendor offerings, business needs, and internal evaluation criteria.
• Negotiates and oversees vendor service levels/terms for own area in line with organizational objectives.
• Addresses complex vendor issues around delivery through engagement with vendor leadership.

DIRECTOR-LEVEL JOB RESPONSIBILITIES:

• Lead and manage large/critical complex IT process areas/projects/teams.
• Direct, create, and manage processes/project plans in alignment with overall program goals, resource allocation, risk management, communication, and reporting.
• Ensure continuous improvement in own IT area with regard to solutions and quality standards.
• Collaborate and engage with internal cross-functional teams and external stakeholders, including vendors, to ensure achievement of project outcomes.
• Lead systems for governance, monitoring, review, and control of processes and functions performed by the department.
• Support the development of the team budget and actively track and manage the budget.
• Lead and develop a high-performing IAM team, providing coaching, performance management, and career development opportunities.
• Collaborate with key leaders in internal functions and partner/vendor organizations to optimize organizational outcomes.
• Define operational plan and oversee development and execution in line with IT objectives.
• Propose innovative & differentiating IT capabilities within own technology/process area to business teams and oversee implementation and adoption.
• Provide input into overall budget and variance management for departmental initiatives.
• Manage scope, schedule, and resources to ensure work is delivered in accordance with business needs and established quality standards while eliminating risks.
• Actively drive processes for team management in terms of goal setting, performance, development, and engagement.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

SENIOR MANAGER-LEVEL JOB RESPONSIBILITIES:

• Lead and manage moderately complex IT process areas/projects/teams.
• Direct, create and manage processes/project plans in alignment with overall program goals, resource allocation, risk management, communication, and reporting.
• Ensure continuous improvement in own IT area with regard to solutions and quality standards.
• Proactively collaborate and engage with internal cross-functional teams and external stakeholders including vendors to ensure achievement of project outcomes.
• Lead systems for governance, monitoring, review, and control of processes and functions performed by the department.
• Support development of team budget, and actively track and manage budget.
• Engage in hiring, performance management, and other people processes with greater independence.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.