Director, Patient CRM, US Rare Diseases at AstraZeneca

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

266463.0

Posted On

01 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Data Governance, Data Privacy, Salesforce.com, Agile Methodologies, Analytics, Change Management, Team Leadership, Budget Management, Patient Experience, Compliance, System Governance, Vendor Management, Digital Health Solutions, Healthcare Systems, Data Quality

Industry

Pharmaceutical Manufacturing

Description

Introduction to role: Are you ready to lead the charge in transforming patient experiences within the realm of rare diseases? As the Director, Patient CRM, US Rare Diseases, you will oversee the strategy, development, and operational excellence of our patient CRM platform. This pivotal role ensures data quality, privacy, and system governance for Patient Services, delivering secure and compliant solutions that enhance patient outcomes. Your leadership will be the backbone of our mission to serve patients and drive the US Rare Disease business forward. Accountabilities: Process Optimization & Business Alignment: Translate stakeholder strategies and patient-focused priorities into scalable workflow designs and system features that support compliance and operational excellence. Harmonize CRM processes with adjacent business systems and ensure seamless data flow and integrity. Strategic Data Quality & System Governance: Drive and champion robust data governance frameworks for patient CRM. Lead the design, implementation, and ongoing refinement of processes that ensure data is accurate, timely, and complete across all patient service applications. Privacy & Compliance Leadership: Serve as the primary point of accountability for CRM data privacy and security within Patient Services. Collaborate actively with Legal, Compliance, and Privacy teams to design solutions and workflows that uphold all internal and external regulatory requirements, fostering a culture of privacy-first system development. Integrated System Stewardship: Own the overall governance and lifecycle management of patient CRM. Ensure configuration, enhancement, and expansion of the system aligns with broader organizational data standards, information security practices, and regulatory needs. Change Management & Adoption: Lead end-to-end change management for all major CRM releases and data governance enhancements. Execute structured training and support plans to promote high adoption while enforcing data standards and safe data practices. Data-Driven Decision Making: Establish and maintain advanced analytics, dashboards, and KPI monitoring mechanisms within patient CRM. Provide actionable insights to stakeholders, enabling continuous improvement in patient services and rigorously tracking data quality throughout. Vendor Partnership & System Innovation: Evaluate external partner solutions (including software vendors) for CRM enhancements, with attention to data quality, privacy controls, and platform reliability. Lead vendor engagements to maximize secure and effective use of new technologies. Team Leadership & Development: Lead and mentor Product Owners, business analysts, and agile team members. Build a culture of excellence and accountability around effective processes, data stewardship, privacy, and system reliability. Resource and Budget Management: Steward the patient CRM budget with a focus on investments that reinforce data governance and security, in addition to technical advancement. Patient User Experience: Triage and incorporate the ideal patient user experience for the patient portal that is integrated with the patient CRM. Essential Skills/Experience: Bachelor’s degree (business, technology, sciences); advanced degree preferred 7+ years in product management, business platform ownership, or system governance roles in pharmaceuticals/biotech Demonstrated success in applying data governance, data privacy, and security standards in enterprise technology or healthcare settings 5+ years with Salesforce.com or equivalent CRM, including experience with data integrations and maintaining data quality at scale History of leading direct reports and cross-functional teams, vendor management, and Agile product delivery Strong analytical, problem-solving and data management capability, with advanced skills in Excel, PowerPoint, and data visualization Experience managing system compliance, privacy, and lifecycle governance requirements Desirable Skills/Experience: Master’s in Business Administration (MBA), Health Informatics, or related technical field Salesforce.com and/or product management certification 5+ years in Agile environments; certified in agile methodologies preferred Deep experience in patient-facing healthcare systems or rare-disease biotech Experience designing and launching secure, compliant digital health solutions Role Requirements: The duties of this role are generally conducted in both office and field environments. As is typical, employees must be able, with or without reasonable accommodation, to: use a computer; communicate via phone, video, and electronic messaging; travel by various modalities; engage in complex, non-linear thought, analysis, and dialogue; work in clinical settings; collaborate cross-functionally; and maintain availability during standard business hours. The annual base pay for this position ranges from $177,642.40 - 266,463.60 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca's Alexion division, you'll find an environment where innovation thrives alongside a commitment to making a difference for patients with rare diseases. Our culture is rooted in diversity and inclusion, fostering new ideas that profoundly impact lives. Here you'll be part of a team that values kindness as much as ambition, ensuring that every day is an opportunity to change lives for the better. With tailored development programs designed to enhance your skills while deepening your understanding of patients' journeys, you'll be empowered to make a real impact. Ready to take on this exciting challenge? Apply now to join us on this journey! Date Posted 31-Oct-2025 Closing Date 13-Nov-2025 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Responsibilities

Oversee the strategy, development, and operational excellence of the patient CRM platform for rare diseases. Ensure data quality, privacy, and system governance to enhance patient outcomes and drive the US Rare Disease business forward.