ALL THE BENEFITS AND PERKS YOU NEED FOR YOU AND YOUR FAMILY:

Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support

THE EXPERTISE AND EXPERIENCES YOU’LL NEED TO SUCCEED:

Bachelor’s degree.
Minimum of eight years of health care related experience.
Minimum of five years health care related leadership experience.
Leadership experience in strategic/cultural planning and execution with executive leadership and physicians with the ability to listen, assess, coach, mentor, motivate, and problem solve.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Experience
Organization: AdventHealth Wesley Chapel
Schedule: Full-time
Shift: 1 - Day
Req ID: 25033534
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

The Director - Patient Experience provides the strategic vision and leads the direction for patient experience and satisfaction strategies, managing patient -centered programs and initiatives that promote an exceptional patient experience for AdventHealth Shawnee Mission. Instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience. The Director works closely with the Chief Nursing Officer in consulting executive leadership and physicians in building and leading strategies that result in consistency and standardization within the AdventHealth Shawnee Mission culture.
The Director is responsible for overseeing a tightly aligned clinical and nonclinical team, who consult leadership, physicians, and frontline staff across the continuum of care (Connected Care) by providing strategic alignment, evidence-based best practices, voice of the customer feedback, training & education, and data intelligence. The Director also identifies insights and actions to continually lead AdventHealth Shawnee Mission toward top-decile patient satisfaction performance. This includes creating programs, development plans, and interpreting and segmenting nationally reported value-based purchasing patient satisfaction data - developing hypotheses; presenting, communicating and making recommendations regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.