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Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

JOB PROFILE SUMMARY

The Director, People Business Partner, Burger King, Company Operations will provide HR support for all Burger King Company owned restaurants in the US to develop consistent practices that leverage economies of scale and ensure our team members are engaged, well-trained and productive so that they provide excellent service to guests. This role will be the “voice” of Burger King Company Restaurants and will work across all areas of HR to create, implement, and evolve practices, programs, and policies to maximize the attraction and retention of talent so that our restaurants are well staffed, labor is used efficiently and that we remain union free. The Director will leverage data and reporting tools to evaluate the state of business, keep Leadership informed, evaluate the progress of initiatives, and drive the creation of future initiatives.

JOB DESCRIPTION

Responsibilities

• Partner with the Burger King Operations Leadership
• Work with the VPs of Company Restaurants to determine Enterprise and Brand goals/objectives for Company Restaurant Human Resources on an annual basis that aligns with and supports the needs of the Business
• Develop and drive the annual objectives for Company Restaurants
• Work across regions to ensure consistency, identify shared challenges and opportunities and develop best practices
• Liaise with Legal to address employee relations issues
• Respond to and investigate all union activity, EEOC complaints, DOL charges, etc.
• Develop Key Performance Indicators for Company Restaurants across all areas of the employee life cycle and establish a regular cadence of reviewing and providing updates to all applicable members of Leadership
• Participate in any RFP’s that would impact the experience and success of company restaurants
• Support positive employee relations strategy
• Engage HR COE’s to perform annual analysis of all programs, policies, and tools to ensure alignment of objectives across all of HR including but not limited to;
• Wage scales, comp philosophy, HR technology, undergraduate hiring programs, workforce planning, D&I initiatives, recruiting, training & development initiatives etc
• Provide support to the HR COE’s and Business Leadership to ensure all programs, policies and tools are implemented and successful and provide ongoing feedback
• Annual review of existing HR policies and procedures for US Company Restaurants and assist with updates when applicable
• Seek out and explore innovations that can be piloted and potentially leveraged across all Burger King locations, both Franchisee and Company Owned, to improve the team member experience and drive profitability
• Provide ad hoc reports as requested
• Develop and maintain processes for the sale and purchase of new stores along with the integration of new markets into our RBI practices
• Manage team of 10+ HR business partners and Recruitment Coordinators

Qualifications

• Bachelor’s degree with a concentration in Human Resources, Business or related field
• PHR/SPHR Certified is a nice to have
• 7+ years HR experience, preferably supporting hourly team member environment in the QSR or Retail industry
• Well versed in variables impacting the restaurant industry and labor markets
• Polished presentation skills.
• Ability to build relationships and influence senior leaders
• Demonstrated project management skills
• Superb communication skills.
• Self-starter capable with solid time management skills
• Ability to travel to different markets and to restaurants based on an ad-hoc need (35-50%)

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request

• Partner with the Burger King Operations Leadership
• Work with the VPs of Company Restaurants to determine Enterprise and Brand goals/objectives for Company Restaurant Human Resources on an annual basis that aligns with and supports the needs of the Business
• Develop and drive the annual objectives for Company Restaurants
• Work across regions to ensure consistency, identify shared challenges and opportunities and develop best practices
• Liaise with Legal to address employee relations issues
• Respond to and investigate all union activity, EEOC complaints, DOL charges, etc.
• Develop Key Performance Indicators for Company Restaurants across all areas of the employee life cycle and establish a regular cadence of reviewing and providing updates to all applicable members of Leadership
• Participate in any RFP’s that would impact the experience and success of company restaurants
• Support positive employee relations strategy
• Engage HR COE’s to perform annual analysis of all programs, policies, and tools to ensure alignment of objectives across all of HR including but not limited to;
• Wage scales, comp philosophy, HR technology, undergraduate hiring programs, workforce planning, D&I initiatives, recruiting, training & development initiatives etc
• Provide support to the HR COE’s and Business Leadership to ensure all programs, policies and tools are implemented and successful and provide ongoing feedback
• Annual review of existing HR policies and procedures for US Company Restaurants and assist with updates when applicable
• Seek out and explore innovations that can be piloted and potentially leveraged across all Burger King locations, both Franchisee and Company Owned, to improve the team member experience and drive profitability
• Provide ad hoc reports as requested
• Develop and maintain processes for the sale and purchase of new stores along with the integration of new markets into our RBI practices
• Manage team of 10+ HR business partners and Recruitment Coordinator