Aristocrat seeks an outstanding Director for People & Culture Service Operations, responsible for leading the P&C shared services team in the Americas region. This role offers strategic solutions and guide mentorship to the team in all service areas. The candidate will have deep operational experience leading people shared services organization with experience using P&C systems such as Workday and ServiceNow. They will act as a champion and trusted partner in elevating the team’s capabilities, growing our service levels, and promoting continuous improvement. The ideal leader will be hands-on with deep P&C skills, analytical abilities, strategic insight, good judgment, and experience in P&C shared service operations.

• Accountable for leading and scaling a team that delivers a broad, comprehensive range of P&C operational functions within a shared services model, including employee inquiries, advocacy and executive handling, onboarding, offboarding, P&C delivery, benefits, employee relations advice & counsel, investigations, and other P&C services.
• Develop short-term and long-range strategies for P&C operational objectives, stay informed about new developments, incorporate standard methodologies, anticipate future needs, and proactively find solutions.
• Display a high level of cultural awareness and sensitivity, with the skill to adapt communication styles to fit a variety of global business environments and contexts.
• Boost scale and capability through the team, demonstrating technology for optimization, automation, self-service, and chatbots.
• Collaborate with leaders in P&C and other collaborator teams to support enterprise initiatives, employee value proposition strategy, global process harmonizations, and cross-functional outcomes.
• Define, monitor, and report key service level metrics; establish internal controls for efficient execution and compliance.
• Strengthen team capabilities to provide excellent services through training, communication, and organizational change.
• Support the America’s region P&C community, develop positive relationships, and gain credibility by leading P&C operational services efficiently.
• Lead, grow, mentor, and advance the capabilities of America’s team members, providing clear goals, feedback, and development plans.