You will join us as our new P&C Operations Director to lead the P&C shared services team within the EMEA region. As a member of our People & Culture Organization this role is charged with providing strategic solutions, expert advice and guidance to the EMEA’s P&C shared service team across our full scope of services. You will provide thought leadership to help shape our operational P&C strategy and determine capabilities needed to elevate our ongoing delivery.

SKILLS AND EXPERIENCE

• Experience in a senior People & Culture role leading large teams.
• Proven experience working within a Shared Services Operations team with a track record of exceeding service level agreements using metrics to measure, supervise and report delivery.
• Experience using ServiceNow or commercial grade case management tools for work management.
• Utilised Workday as core data system to support P&C operational activities.
• Experience in operational improvements, communications, leadership & people management.
• Demonstrated experience in key P&C proficiency areas: employee relations, benefits, employee data management, compliance, talent administration, reporting, learning administration, recruiting administration, total rewards, customer care, general inquiries, executive and advocacy support.
• Highly self-sufficient, skilled at leading in ambiguity, and making impactful, data-driven decisions in a performance focused organization with ability to plan, implement, measure, and scale.
• Passionate about employee experience, outcomes, and solutions (people, process and technology).
• Demonstrable success presenting in a clear concise manner, both verbal and written; collaborating, influencing, establishing relationships and promoting a culture of positivity, teamwork and results.

• Accountable for leading and scaling a team that delivers a broad, comprehensive range of P&C/HR functions within a shared service model including; employee inquiries, advocacy and executive handling, on-boarding, off-boarding, P&C delivery, benefits, employee relations advice & counsel, investigations, and other P&C services.
• Develop short-and-long range strategies for P&C operational objectives, stays ahead of new developments, anticipates future needs and proactively identifies solutions.
• Displays high level of cultural awareness and sensitivity, skill to adapt communication styles to fit a variety of global business environments and context.
• Drives scale and capability through the team, improving technology for optimization, automation, self-service and chatbots.
• Partners with leaders in P&C and other teams to drive enterprise initiatives, employee value proposition strategy, global process harmonizations and cross-functional outcomes.
• Defines, monitors, measures and reports on key service level metrics; architect adequate internal controls to meet metrics and to enable efficient execution and compliance of all activities for avoidance of errors.
• Builds interpersonal capability to develop a highly effective team that is trained to deliver a consumer-grade experience through training, adoption, communication and organisational change.
• Serves as a trusted partner to the P&C community, builds positive relationships and establishes credibility across our organization through the effective administration of P&C operational services.