Director, People Services & Global Process Excellence at ZSCALER INC

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

240000.0

Posted On

14 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Team Leadership, Service Delivery, Technology, Operations, LEAN Six Sigma, Agile Methodologies, User Experience, Business Acumen, Leadership, Compliance, Continuous Improvement, Project Management, Communication Skills, Stakeholder Engagement

Industry

Computer and Network Security

Description

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world’s cloud security leader. We’re looking for an experienced Director, People Services to lead our Americas (AMS) team as part of the People Operations organization. Reporting to the Global Director, People Services, you'll be based in San Jose, CA (with in-office work Tuesday-Thursday) and be responsible for: Owning the vision, strategy, and roadmap for People Services in the AMS region to deliver frustration-free candidate and employee experiences with optimal cost efficiency and compliance Leading core HR and Benefit Operations within AMS, ensuring these programs are seamlessly run, compliant, and optimized for strong user experiences Building and growing an agile team culture through globally standardized but locally relevant processes, systems, and structure Partnering with People and Culture Leadership to ensure the Services team is enabling AMS business strategy with quality and scale, while identifying and implementing opportunities for shared services Driving continuous improvement programs and leading service/system launches by collaborating with People Operations Leadership, IT, and Finance What We’re Looking for (Minimum Qualifications) 12+ years of experience in HR operations and 8+ years leading teams Expertise in designing optimal service delivery through technology and operations Certification in LEAN Six Sigma and experience leading teams using Agile methodologies Strong focus on user experience with the ability to anticipate needs and deliver proactive solutions Strong business, leadership, and HR acumen with the ability to thrive in a fast-paced, rapidly changing environment What Will Make You Stand Out (Preferred Qualifications) Proficiency in analyzing complex problems and providing actionable insights Ability to manage multiple projects while adapting to shifting priorities Excellent communication skills, including the ability to keep stakeholders informed and engaged #LI-Hybrid #LI-AT4 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $168,000—$240,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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Responsibilities

The Director, People Services will own the vision and strategy for People Services in the AMS region, ensuring optimal candidate and employee experiences. They will lead core HR and Benefit Operations, driving continuous improvement and collaboration with various leadership teams.