Position Summary:
The Director, Operations plays a strategic leadership role with relentless focus on Business Development and organizational growth while ensuring Project Delivery via their own billability as well as training, mentoring and coaching their teams in both the evolution and continued operational excellence of Project Farma’s service areas. Specifically, the Director, Operations is responsible for individualized business development activities and organizational growth. This role is primarily client facing, with individualized billability to ensure the timely delivery of innovative solutions while keeping abreast of market and technology trends in the industry.
In addition, the Director, Operations is central to identifying and developing resources within the practice area to ensure a high level of expertise, performance, and client focus to stay ahead of the competition. Success in this role requires proven technical expertise combined with business acumen, advanced people and team-building skills, and a consulting mindset to deliver technical and business solutions that align with our Patient Focused and People First mindset.
All roles within Project Farma will lead with a Servant leadership mentality, exemplifying the Project Farma culture of philanthropy, teamwork, training and development and commitment to the patient as the foundation of our teams’ and partners’ long-term success.

BUSINESS GROWTH & DEVELOPMENT

• Drive business growth across multiple sites or markets, setting the strategic direction for client acquisition and portfolio expansion.
• Oversee the development of market-level dashboards and growth strategies.
• Own high-stakes RFPs and contract negotiations for major clients.
• Lead market-based industry engagement to position the firm as a global leader.
• Set and monitor market-wide KPIs and financial targets.
• Own, review, present, and analyze Business Development, Project Delivery and Team Member activities to Leadership.
• Develop, implement, and execute strategic plans to meet the Project Farma business development and growth targets.
• Focus on increasing the market client base and expanding the regional book of business to achieve annual growth targets.
• Utilize existing networks to procure and land new business for Project Farma.
• Develop and implement strategic plans to meet the Project Farma practice area goals of client satisfaction, business and technical performance, and employee engagement.
• Collaborate across the Project Farma practice teams to develop solutions for joint business opportunities that meet business objectives.
• Manage new and existing client accounts, focusing on project delivery and actively seeking account growth.
• Work with clients’ business/technical leadership to facilitate workflow development, project scope development and risk assessment, issue resolution and work forecasting and planning.
• Provide direction and innovation in service and/or process improvement, cost reduction and recommendations for business process optimization.
• Stay current with the latest trends in the biomanufacturing industry and implement strategies that leverage changes in the marketplace into new business opportunities.
• Thorough understanding of our target industries including how each sector works together, interdependencies, emerging trends, and key challenges.
• Maintain business development data within customer relationship management (CRM) system.
• Support strategic creation of cross site / cross account business development tools creating a force multiplier impact.
• Attend and represent Project Farma at ISPE or other networking events.