REQUIREMENTS

• Bachelors Degree is required
• 5-10 years experience in strategy/operations in healthcare is required
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation; experience working in dialysis clinic operations preferred
• Demonstrated passion for ensuring every patient is empowered to achieve optimal outcomes
• Strong sense of accountability, including a passion for owning, organizing, and driving multiple projects in parallel and seeing them to full completion
• Ability to engage directly with and influence senior-level executives (e.g., CEO, COO, etc.), TMs of different professional backgrounds, and external stakeholders.
• Problem solving skills: Ability to structure ambiguous problems, think creatively, generate and test hypotheses
• Team leadership skills, with the ability to delegate project work and build consensus effectively and the desire to manage, develop, and mentor team members
• Personal values in line with DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
• Presentation skills: Comfortable putting together storylines in PowerPoint
• Communication skills: Ability to effectively convey information to senior management and teammates of all backgrounds
• Data Analysis & Interpretation skills: Ability to interpret data and trends to assess performance and opportunities, and structure additional analytical asks
• An awareness and appreciation of the spectrum of circumstances DaVita patients face, and the various factors that contributed to their occurrence
• High energy and ability to work in a fast-paced, team-oriented environment
• Ability to travel ~25%, with some periods of heavier travel
  

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RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO)

• Work closely with clinical teammates and develops long-standing relationships with operators, clinicians, and others
• Leverage hypotheses-based approach to identify, validate, quantify and build buy-in around opportunities in partnership with clinical and business leadership
• Oversee teammate(s) work, provides coaching, and develops team culture
• Analyze data, provide insights, and structure presentations to tell a meaningful story and drive decision making
• Independently assess opportunities/priorities and define work plan
• Engage with teammates across teams at DaVita to foster alignment and integration of person-centered care vision into their work
• Operate as an internal SME to support various teams and consult on person-centered care approaches or efforts
• Leverage continuous improvement tools to structure and incubate improvement opportunities
• Manage and coordinate new initiatives from idea generation to implementation: new clinical program/ initiative design and development, training and communication materials development, pilot facilities support (training, communication, tracking and follow-up), pilot results review and evaluation, development of field and physician communications, training tools and the facilitation of Village wide implementation
• Synthesize quantitative and qualitative data to make meaningful proactive and reactive policy/advocacy recommendations
• Other duties as assigned

The Director, Person-Centered Care Strategy and Innovation will work on high priority, high visibility initiatives in a rapidly evolving area within DaVita and the healthcare industry. Collaborate with a cross-functional team of clinical, operating, and business leaders across DaVita, and help chart the path toward a healthier tomorrow for all. This position plays a key role as a leader, strategist, thought partner, executor, and internal consultant in developing solutions to reduce outcome disparities among DaVita’s patient population. Topics will likely include:

• Insight generation through a rigorous understanding of data, trends, and qualitative information
• Development and operationalizing of national and local person-centered care strategies, potentially including leading pilot and program launches
• Initiation and/or support of national partnerships to impact barriers within DaVita’s scope of influence (potentially including but not limited to social drivers of health)
• Partnering with Government Affairs team to understand the evolving policy landscape and determining DaVita’s positioning, and potentially engaging with congressional stakeholder