Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The Platform & AI organization is responsible for the releases that underpin both monetized and non-monetized Platform products as well as AI capabilities that serve all other ServiceNow Workflows and solutions.
We are rigorous about building and maintaining a resilient foundation, connected data, and secure and trusted agentic AI for our customers.
We are looking for a Director, Platform & AI Strategic Operations to partner with Sr. Director and VP, Platform & AI Strategic Operations to play a critical role in shaping the fundamental direction and purpose of Platform and AI, with the ability to gain a deep cross-BU understanding of ServiceNow’s AI vision, market impact, and pricing and packaging implications. In addition to strategic drive, this role requires tactical experience, to execute business cadences in alignment with the strategic vision, backed by data.

WHAT YOU GET TO DO IN THIS ROLE:

This role sits at the intersection of strategy, execution at scale, and drives alignment across business, product, and operational priorities.

TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 12 - 15 years of relevant work experience preferably in technology strategy/ops functions, management consulting, investment banking, or private equity.
• Proven track record in managing large-scale operations and cross-functional initiatives.
• Exceptional communication, collaboration, and influence skills at the executive level.
• Deep understanding of portfolio-level planning, financial management, and enterprise technology workflows.
• Ability to think strategically while managing detailed operational execution.
• Strong data-informed and problem-solving skills, with an ability to synthesize.
• Pragmatic long-term problem-solving within a complex operating environment and the ability to influence and bring teams along on the journey using data
• Strong communication skills - verbally and in writing; comfortable in business and technical discussions.
• Track record of scoping and executing business projects directly and overseeing the work of team members
  FD21
  For positions in this location, we offer a base pay of $170,200 to $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.
  Compensation is based on the geographic location where the role is located and is subject to change based on work location.
  Additional Information