Director, Player Relations at Mohegan Sun

Uncasville, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Player Experience, Support, Player Development, Programs, Community Engagement, Partnerships, Communication, Advocacy, Leadership, Emotional Intelligence, Cultural Awareness, Organizational Skills, Problem Solving, Analytical Skills, Interpersonal Skills, Logistics

Industry

Gambling Facilities and Casinos

Description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Position Summary: This position leads all off-court aspects of the Connecticut Sun player experience, ensuring athletes are supported, empowered, and connected to organizational, community, and league resources. Acting as a trusted liaison among players, families, agents, coaches, the WNBA, and staff, this role drives initiatives in onboarding, personal development, wellbeing, brand building, and community engagement. The position is central to enhancing player satisfaction, retention, and the team’s reputation. Primary Duties and Responsibilities: includes but not limited to: Player Experience & Support Lead onboarding and relocation support for new players (Visas, housing, transportation, schooling, acclimation) Serve as primary off-court resource and advocate, building trusted relationships with players and families. Anticipate and address player needs, ensuring a positive daily experience Organize team-building and culture-focused activities Player Development & Programs Design and oversee engagement programs (financial literacy, mental wellness, leadership, career transition, media/brand training) Align initiatives with organizational culture, WNBA priorities, and industry best practices Community & Partnerships Coordinate offseason team marketing agreements Collaborate with Business Operations and Partnerships teams to integrate players into sponsor and community programs Ensure appearances are impactful, well-coordinated, and mutually beneficial Expand opportunities for players to connect with fans and elevate the Sun brand Liaison & Advocacy Serve as key communicator between players, staff, agents, and external stakeholders Advocate for player needs while balancing organizational priorities Handle sensitive matters with professionalism and discretion Secondary Duties and Responsibilities: Measurement & Reporting Establish KPIs (e.g., player satisfaction, program participation, community feedback) Track, report, and evaluate engagement outcomes; recommend improvements Benchmark Sun initiatives against WNBA and industry standards Minimum Education and Qualifications: Bachelor’s degree in sports management, business, communications, or related field (advanced degree preferred) 5–7 years’ experience in player services, athlete development, or team operations (professional/collegiate) Proven success creating and implementing athlete-focused programs Strong leadership, communication, and interpersonal skills High emotional intelligence and cultural awareness; skilled in managing sensitive information Organized, adaptable, and capable of balancing logistics and relationships Willingness to work evenings, weekends, and travel as needed Knowledge of league policies, CBAs, and player welfare processes preferred Competencies: Incumbent will master the following competencies while in this position: Knowledge of company/corporate and department policies and procedures Ability to work with ownership groups and maintain league relationships Ability to effectively communicate key research and recommendations to leadership Strong critical thinking skills, particularly for problem solving and trend identification Strong analytical, communication and interpersonal skills Training Requirements: Must complete all appropriate Human Resources Manager Training courses Understanding of Time & Attendance system and Manager Self Service systems Understanding of WNBA PCMS (player management) system Physical Demands and Work Environment: Must be able to stand for extended periods of time Must be able to travel with, and on behalf of the team Must be able to work various shifts and flexible hours, including nights, weekends and holidays This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary. Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut. What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

Responsibilities

The Director of Player Relations leads all off-court aspects of the Connecticut Sun player experience, ensuring athletes are supported and connected to resources. This role involves onboarding, personal development, wellbeing, brand building, and community engagement.