Director, POM Product Management Manager

at  BNY Mellon

Overview
Director – Disbursements Product Management
Bring your ideas. Make history.
BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Director, Disbursements Product Management to join our Treasury Services Domestic Payments Product team leading the Disbursement Team. This role is located in New York, NY or Pittsburgh, PA.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

As the Director of Product Management, you will be responsible for the strategy, commercialization and execution of priorities across our consumer disbursements platforms, which enables Bank, NBFI, Government Agencies, Corporates and Fintechs to send money across various channels and use cases to millions of consumers and small business.
You will lead a team of product managers and collaborate with engineering, design, marketing, sales, and operations to deliver products that solve customer problems and create value for our business.
You will also be responsible for setting the product vision, strategy, and goals, and communicating them effectively to internal and external stakeholders.
You will have full ownership of the commercialization, go-to-market, and profit and loss of the products, and ensure that they meet the market needs, customer expectations, and revenue targets.
You will lead the commercialization and product usage of Consumer Disbursements (Payee Choice and Wallet offerings including Vaia, MoCaFi, Tokenized Payments via Zelle and additional wallets), Disbursements for Instant Payment Rails (RTP/FedNow) and Check Disbursements.
Responsibilities
Develop and communicate the product vision, strategy, and roadmap for consumer disbursements, aligned with the company’s mission and objectives.
Lead and mentor a team of product managers, and foster a culture of customer-centricity, innovation, and collaboration.
Lead the team in defining and prioritizing product requirements, user stories, and acceptance criteria, and work with engineering and design teams to deliver high-quality products in an agile environment.
Conduct market research, customer interviews, user testing, data analysis, and competitive benchmarking to validate product assumptions and identify new opportunities.
Partner with the Treasury Services Relationship Management and Business Development Teams in cross selling and commercializing the products across different client segments.
Measure and report on the performance, adoption, and impact of the products, and use data and feedback to inform product decisions and improvements.
Manage stakeholder expectations and relationships, and communicate product updates, roadblocks, and achievements to senior leadership and cross-functional teams.
Plan and execute the commercialization, go-to-market, and profit and loss strategies for the products, and collaborate with marketing, sales, and operations to ensure successful launch and adoption.
Manage product governance, risk and all relevant vendors used to deliver these services to the clients.
Qualifications
Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent work experience. Advanced/graduate degree preferred.
12+ years of product management experience, preferably in the fintech, Treasury services payments, disbursements, etc.
Proven track record of leading and launching successful products that solve customer problems and drive business growth.
Strong leadership, communication, and collaboration skills, and ability to influence and inspire teams and stakeholders across the organization.
Deep understanding of the consumer disbursements market, customer needs, pain points, and opportunities.
Experience with agile product development methodologies, tools, and best practices.
Experience with commercialization, go-to-market, and profit and loss management of products, and ability to optimize product performance, pricing, and profitability.
Passion for innovation, customer satisfaction, and continuous learning.
At BNY, our inclusive culture speaks for itself. Here’s a few of our awards:
Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg’s Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion , Disability: IN – 100% score
100 Best Workplaces for Innovators, Fast Company
CDP’s Climate Change ‘A List’