Overview:
Reporting to the AVP of Premium Audit, the Premium Audit Director - Core Operations is responsible for executing departmental strategies, managing operations, and supporting the AVP in achieving organizational goals. This role oversees service delivery, staff development, vendor management, and regulatory compliance within the Premium Audit function. The Director serves as a key resource for insureds and agents, ensuring a high standard of service and alignment with AmTrust’s mission, vision, and values.
Responsibilities:

DISPUTE ACCOUNTABILITY

• Oversee the resolution of premium audit disputes, ensuring timely, accurate, and customer-focused outcomes.
• Establish and maintain standardized procedures for handling audit disputes across all lines of business.
• Collaborate with regional audit teams to ensure dispute handling aligns with regulatory and contractual obligations.
• Monitor dispute trends and root causes to identify opportunities for process improvement and training.
• Serve as the escalation point for complex or high-impact audit disputes, providing guidance and final resolution decisions.
• Develop reporting mechanisms to track dispute volumes, resolution times, and customer satisfaction metrics.

ADDITIONAL DUTIES

• Perform other functionally related duties as assigned by the AVP of Premium Audit.