Director, Process Improvement Consultant at Specialty Dental Brands

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Operational Excellence, Lean, Six Sigma, Analytical Skills, Problem-Solving, Communication Skills, Clinical Operations, Patient Experience, Data-Driven Solutions, KPI Tracking, Training Workshops, Project Management, Multi-Site Operations, Dental Regulations, Root Cause Analysis

Industry

Hospitals and Health Care

Description

Description The Director, Process Improvement Consultant (Sr.) will develop, manage, and lead continuous process improvement initiatives across the Orthodontic Business Unit operations; identifying business and clinical operational improvement opportunities, optimizing templates, workflows, enhancing patient experience, and driving continuous sustainable organizational growth. Why SDB? At Specialty Dental Brands, we pride ourselves on building long-term partnerships with practices and providers while supporting them with industry-leading business and operational expertise. The General Counsel will play a critical role in supporting our growth and ensuring we deliver on our mission to serve patients and providers with excellence. Lead process improvement diagnosing, planning, and strategies across practices in the Orthodontic Business Unit, ensuring operational consistency, efficiency, and compliance with dental regulations. Partner with Vice President, Operations, Regional Directors, practice leadership, clinical directors, and administrative teams to identify inefficiencies, analyze root causes, and implement data-driven solutions tailored to Orthodontic operations and proven in result of KPI results growth. Build Orthodontic templating efficiencies and best practices, creating patient access growth and the ability to track and maintain healthy provider utilization. Design and manage process reengineering projects using Lean, Six Sigma, and other best practices adapted to dental workflows, clinical care, and patient management. Develop standardized operational protocols, scheduling processes, and patient care workflows to optimize clinical throughput, patient satisfaction, and staff efficiency. Design, Build and Facilitate training workshops, value stream mapping, and improvement initiatives to engage clinical and administrative teams across all sites as needed. Establish and track key performance indicators (KPIs) related to clinical performance, patient experience, revenue cycle management, and operational outcomes. Coach and mentor Orthodontic Office Managers, clinical leads, and staff on continuous improvement practices and operational excellence. Keep a clear line of communication and alignment with Regional Directors and others supporting each practice in accordance to topics and directive. Prepare executive-level reports and presentations summarizing initiative outcomes, operational impact, and ROI. Willingness to travel consistently (3-4 days per week) to different markets and projects as assigned by the Vice President, Operations Ability to drive consistency in communications and partnership with Home Office teams and Field Leadership. Ability to be flexible and resilient to the changing of needs in the business in support of outcomes and improvement. Requirements Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field. 8–10+ years of progressive experience in Orthodontic operations inclusive of (but not limited to) work with process improvement, operational excellence, or management consulting, including experience in Orthodontic practice management or multi-site Orthodontics operations, with at least 3 years in a director-level role. Proven success in leading multi-site process improvement initiatives and clinical operational optimization. Expertise in Lean, Six Sigma, or similar continuous improvement methodologies. (Preferred) Strong analytical, problem-solving, and communication skills, with the ability to influence dental leadership and clinical teams. Experience managing private dental practices, multi-location dental offices, or dental service organizations (DSOs) highly desirable.

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Responsibilities

The Director, Process Improvement Consultant will lead continuous process improvement initiatives across the Orthodontic Business Unit, focusing on operational consistency and efficiency. This role involves partnering with various stakeholders to identify inefficiencies and implement data-driven solutions tailored to orthodontic operations.