Requisition ID: 234528
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

DO YOU HAVE THE SKILLS

We’d love to work with you if you have:

• Demonstrated track record of process reengineering from concept to implementation and adoption.
• A clear understanding of process optimization and business process streamlining methodologies.
• Experience in implementing continuous improvement processes.
• Certification in Lean, Six Sigma, or other process improvement methodology.
• Thorough knowledge of standard project methodologies and experience leading projects with multiple resources in a cross-functional, matrixed environment.
• At least 5-8 years of experience managing projects within the financial industry.
• Excellent communication skills, leadership skills and relationship building skills are critical to successfully manage project resources / business partners from all levels within the bank and those external to the bank.
• Expert user of Microsoft Office applications, particularly: PowerPoint and Excel
• Strong initiative, forward thinking and creative problem-solving skills focused on delivering results are required to support the implementation and service development initiatives as a part of the global strategy and structure.
• Strong team orientation and teamwork skills required.
• Ability to run projects independently, managing timelines, tasks and overall deliverables

PURPOSE:

The Director, Process Optimization leads and oversees a team responsible for process design, operational requirements and transformational work, collaborating with Banking Operations and Product partners on process design & delivery. You will streamline and automate processes with the objective of driving improvements in operational and financial performance that deliver business value, ensure Service Level Agreements (SLAs) are met, and key performance indicators (KPIs) are trending positively. You will support transformation programs led by Private Banking Operations and partners across the bank.

WHAT YOU’LL BE DOING

In this role you will:

• Lead and drive a customer focused culture throughout their team to deepen client relationships, champion process improvement practices, as well as create and foster an environment of continuous improvement in business processes
• Interact with all levels of management and recommend enhanced business processes based on analysis and findings.
• Provide oversight and direction for process and productivity enhancements, problem resolution, automated solutions and the integration/implementation of Private Banking Operations strategic initiatives
• Collaborate with key partners to understand business strategy and work on developing, communication and delivery of new products/tools/ processes to enhance productivity, generate revenue and enhance client/ employee experience
• Reduce complexity, leveraging data, policy and procedural information to provide strategic insight to senior leadership, partners and teams in the field
• Champion automation and operational process design, ensuring client focus, balanced risk tone, controls are maintained, and deficiencies are resolved, mitigating risk and upholding best in class client experience
• Implement cross-functional initiatives, ensure seamless implementation and integration of Private Banking Operations projects and initiatives - on time, on budget
• Maximize employee efficiency and productivity through transformational thinking, creating an atmosphere for high-performing teams where workload is balanced with business needs, diversity is valued, and people are treated with respect and dignity
• Ensure adherence to Legal, Compliance, AML, Privacy, Risk and Fraud requirements, accountable for internal / external audits and ensure supplier management practices awareness through Third Party Risk training
• Develop and monitor scorecards and other tools to measure the success of process improvement initiatives