Director - Product Implementation Support & Guest Facing Applications - Cor at Careers - Langham Hospitality Group

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Implementation, Project Management, Cloud PMS, Change Management, SQL, Java, AWS, SaaS Design, Opera Enterprise, Shiji Enterprise Platform, Stakeholder Management, System Migration, NPS Analysis, Integration Management, Technical Documentation, Hospitality Operations

Industry

Hospitality

Description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. This role will support the Vice President – Guest Facing Applications to create, maintain the standard shell configuration for key GFA systems and platforms - including but not limited to Cloud PMS, and for driving and coordinating continued program, new product deployment and upgrade initiatives of these platforms across the LHG Hotel portfolio. Role Responsibility * To manage hotel implementation rollout according to set schedule * Oversee smooth migration process from previous system to new * Conduct and review regular NPS surveys both post implementation and then ongoing with a quarterly cadence * Establish follow up Hotel PMS health checks, leading to a training and refresher sessions cadence * Working together with the project manager and Vendors to setup and apply LHG standards * Analyse & document product feature requests, submit to vendor, develop and administer review and priority process * Assist in administering and overseeing overall product roadmap for LHG * Co-ordinate with Vendor/LHG Cust Success to produce and manage issue tracking * Work together with the vendor in setting up all integration to 3rd party system * Assist VP – GFA & CRM in creating, maintaining LHG Shell Configuration * Oversee change management process for changes to shell configuration, inc. custom individual property changes * Assist and support Loyalty Program & IT teams, LHG corporate functions in optimising existing/creating new integrations to Cloud PMS Requirement * Primary degree that is technical, Hospitality industry related * Technical product background – technical experience of working with key hotel industry systems * 4 years’ experience with Hospitality Property Management System Products. * 2 year’ experience in System Implementation for new hotels * 1 year experience in Hotel Management role including Hotel Operations, IT Functions and Accounting * Experience at leading teams implementing corporate wide enterprise solutions * Knowledge in Hotel Property Management Systems * Knowledge in SQL, Java, AWS, SaaS tech design and ecosystems * Knowledge in Opera Enterprise Products and Shiji Enterprise Platform * Polished interpersonal and communication skills * Independent, detailed-oriented, well organized and demonstrate a can-do spirit * A committed team player, responsible, self-driven individual with confident and outgoing personality For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/

Responsibilities

Manage the rollout and migration of guest-facing applications and Cloud PMS across the hotel portfolio. Coordinate with vendors to maintain shell configurations, manage product roadmaps, and optimize third-party integrations.