You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene’s technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Responsible for leading the product management team and driving the development, execution, and strategic alignment of multiple digital products and customer experiences. Serve as the primary “voice of the customer” and collaborate cross-functionally to ensure that customer needs are met and that products support organizational objectives and key results (OKRs).

• Customer Advocacy: Act as the primary “"voice of the customer"” for multiple digital products, ensuring customer needs are prioritized and communicated effectively to delivery teams and external stakeholders.
• Product and Experience OKRs: Develop and maintain Objectives & Key Results (OKRs) in collaboration with cross-functional teams. Establish KPIs based on these OKRs, enabling actionable insights to optimize product performance.
• Service Design Collaboration: Work with the Design teams to craft a Service Design strategy, producing deliverables such as Service Blueprints that outline customer journeys across different touchpoints and customer types, ensuring seamless integration and an exceptional customer experience.
• Journey-Level Strategy: Lead the journey-level digital experience strategy and technical discovery, with support from cross-functional teams, using methodologies such as co-creation workshops and prototyping.
• Roadmap and Prioritization: Collaborate with the Product Lead to adjust product scope and roadmap as needed, and make prioritization decisions that align with both business goals and customer needs across multiple products.
• Product Definition: Define Epics, User Stories, and acceptance criteria for digital products, ensuring that delivery teams have a clear understanding of requirements.
• Backlog Management: Oversee grooming and prioritization of product backlogs to ensure alignment with strategy and OKRs, balancing new development, non-functional requirements, and other technical work informed by data, research, and industry trends.
• Dependency Coordination: Facilitate identification and coordination of dependencies across delivery teams and external stakeholders, ensuring seamless execution and timely delivery.
• Quality Assurance: Ensure that work completed by product development squads meets quality standards and business requirements through structured review processes.
• Team Leadership: Recruit, develop, and manage a team of Product Managers and Product Analysts, fostering a high-performance, collaborative environment.
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Bachelor’s degree and 7+ years of related experience, including prior management experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
7+ years as a Product Manager, with at least 5 years in the digital domain utilizing Agile, Scrum, or Kanban methodologies.
Technical and Cross-Functional Expertise: Demonstrated ability to lead cross-functional teams in a digital product environment, including experience in defining and tracking KPIs, developing Service Blueprints, and working closely with design and engineering teams.
Leadership Skills: Proven experience in recruiting, managing, and developing teams of Product Managers and Product Analysts.
Strong strategic planning and analytical skills, with a proven ability to prioritize product roadmaps based on OKR and KPI data, industry trends, and customer research.
Excellent communication and collaboration skills, with experience in coordinating inter-team dependencies and delivering high-quality, customer-focused products.
Hands-on experience in Service Design strategy, including co-creation workshops and prototyping. required.

SOFT SKILLS:

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• Ability to lead/manage others

• Collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Ability to communicate and make recommendations to upper management
• Effective conflict management skills
• Develops and delivers effective presentations
• Demonstrated negotiation skills
• Ability to analyze and interpret financial data in order to facilitate on projects initiatives and goals

ADDITIONAL SKILLS:

• 5+ years experience in Provider Portal Management
• 3+ years experience with Availity Provider Portal

• Customer Advocacy: Act as the primary “"voice of the customer"” for multiple digital products, ensuring customer needs are prioritized and communicated effectively to delivery teams and external stakeholders.
• Product and Experience OKRs: Develop and maintain Objectives & Key Results (OKRs) in collaboration with cross-functional teams. Establish KPIs based on these OKRs, enabling actionable insights to optimize product performance.
• Service Design Collaboration: Work with the Design teams to craft a Service Design strategy, producing deliverables such as Service Blueprints that outline customer journeys across different touchpoints and customer types, ensuring seamless integration and an exceptional customer experience.
• Journey-Level Strategy: Lead the journey-level digital experience strategy and technical discovery, with support from cross-functional teams, using methodologies such as co-creation workshops and prototyping.
• Roadmap and Prioritization: Collaborate with the Product Lead to adjust product scope and roadmap as needed, and make prioritization decisions that align with both business goals and customer needs across multiple products.
• Product Definition: Define Epics, User Stories, and acceptance criteria for digital products, ensuring that delivery teams have a clear understanding of requirements.
• Backlog Management: Oversee grooming and prioritization of product backlogs to ensure alignment with strategy and OKRs, balancing new development, non-functional requirements, and other technical work informed by data, research, and industry trends.
• Dependency Coordination: Facilitate identification and coordination of dependencies across delivery teams and external stakeholders, ensuring seamless execution and timely delivery.
• Quality Assurance: Ensure that work completed by product development squads meets quality standards and business requirements through structured review processes.
• Team Leadership: Recruit, develop, and manage a team of Product Managers and Product Analysts, fostering a high-performance, collaborative environment.
• Performs other duties as assigned
• Complies with all policies and standard