RoleAs a Director, Product Owner, you will:

• Define and own strategic platform domains within Mastercard's next-generation disputes ecosystem, establishing long-term vision, objectives, and measurable business outcomes.
• Translate corporate and product strategy into prioritized roadmaps that align customer needs, market opportunities, regulatory requirements, and technology investments.
• Partner with executive leadership to shape the future direction of Mastercard's disputes modernization strategy.
• Lead complex product discovery efforts, validating customer problems and defining innovative solutions that deliver measurable value.
• Drive product strategy and execution across multiple agile pods, ensuring alignment to roadmap commitments and strategic objectives.
• Own and prioritize large-scale product backlogs spanning multiple teams, products, and delivery streams.
• Establish product requirements, business capabilities, success metrics, and investment priorities for critical platform initiatives.
• Serve as the primary product authority for assigned platform domains, making high-impact prioritization and tradeoff decisions.
• Drive the adoption of AI technologies throughout the product lifecycle, including intelligent dispute processing, workflow automation, customer support experiences, predictive insights, and operational optimization.
• Champion AI-enabled product development practices and identify opportunities to leverage generative AI and advanced analytics to improve both customer outcomes and delivery efficiency.
• Partner closely with Engineering, Architecture, Data Science, Design, and Operations leadership to ensure scalable and sustainable platform evolution.
• Collaborate directly with customers, partners, and regional stakeholders to understand emerging needs, market trends, and competitive opportunities.
• Influence investment planning and strategic portfolio decisions through data-driven business cases and outcome-based prioritization.
• Present roadmap decisions, strategy updates, and investment recommendations to senior executives and business leaders.
• Act as a thought leader and coach across product teams, fostering a culture of innovation, experimentation, customer centricity, and continuous improvement.

All About YouThe ideal candidate for this position should:

• Demonstrate deep expertise in product strategy, product ownership, and platform development.
• Possess a proven ability to define and execute product visions that span multiple products, teams, and stakeholder groups.
• Have exceptional leadership skills and the ability to influence outcomes across large, matrixed organizations.
• Be highly skilled at translating ambiguous business challenges into clear product strategies and actionable roadmaps.
• Demonstrate strong commercial acumen and the ability to evaluate investment opportunities against customer and business outcomes.
• Have extensive experience partnering with technology organizations to deliver complex enterprise-scale solutions.
• Be comfortable managing competing priorities while making strategic decisions that balance short-term delivery with long-term platform objectives.
• Possess exceptional communication and storytelling skills with experience engaging executive audiences.
• Have a passion for innovation and emerging technologies, particularly artificial intelligence and automation.
• Demonstrate a customer-first mindset and a track record of using customer insights to shape strategic decisions.
• Bring strong analytical and problem-solving capabilities and use data to inform prioritization and product investment decisions.
• Thrive in highly collaborative, agile, and fast-paced environments.

Preferred Qualifications

• Experience leading large-scale SaaS, platform, fintech, banking, or payments products.
• Knowledge of disputes, chargebacks, fraud management, transaction processing, or case management ecosystems.
• Experience defining and executing AI, automation, machine learning, or data platform strategies.
• Proven success leading global product initiatives involving multiple markets, stakeholders, and delivery organizations.
• Experience driving platform modernization and enterprise transformation programs.
• Familiarity with product operating models, outcome-based planning, and scaled agile delivery frameworks.
• Experience influencing executive leadership teams and strategic investment decisions.
• Success MeasuresThe successful candidate will:Establish and execute a compelling strategic vision for key domains within Mastercard's next-generation disputes platform.
• Deliver innovative product capabilities that strengthen Mastercard's market leadership and customer value proposition.
• Successfully scale AI-enabled capabilities across products, teams, and customer experiences.
• Drive measurable improvements in customer satisfaction, operational efficiency, automation, and platform adoption.
• Create strong alignment between Product, Engineering, Architecture, Design, and Business stakeholders.
• Influence enterprise-level product strategy and portfolio investment decisions.
• Build high-performing product organizations that consistently deliver customer-centric outcomes.
• Accelerate the modernization of Mastercard's disputes ecosystem through innovation, technology leadership, and disciplined execution