Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Overview
Targeting Analytics drives AI based solutions and products at a globally scalable level across the different customer lifecycle stages, credit risk management and strategic analytics.
Credit Risk management area serves as a key differentiator to optimize and grow revenue from consumers and small businesses for Mastercard. To this end, developing and managing a suite of product solutions through internal and external partnerships, creative constructs, solid frameworks and executable roadmaps are crucial drivers for commercialization and business impact. This role is for a Director that will work across regional Product. Client Services & Delivery, Data & Engineering and the broader O&T teams. to deliver truly differentiated Credit products, leveraging rich data resources, AI platform capabilities and near real-time execution.
GPM Credit Risk team is executing on an exciting consumer capability initiative and this role is central in that vision, from concept, technical design to market release and optimization. This role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices. By entering in the early phase of a truly transforming and impacting strategic initiative, the experience is certain to be rewarding. This role will report into Vice President of Product Management (Credit Risk).

The successful candidate’s primary responsibilities will be to:

• Lead all key activities to drive roadmap execution of Consumer credit risk products
• Own the end-to-end Product Management cycle for the development of product components, go-to-market plans including revenue generation
• Lead the development and implementation of key facilitators as framework design, modelling constructs, governance requisites, customer experience and client support
• Develop and maintain the product roadmap, KPIs, financial impact
• Assess, define, prioritize product enhancements and coordinate with O&T and business sponsors on work status
• Actively engage in new innovation initiatives, data resources and capability assessment with a futuristic lens
• Bring voice-of-the-customer metrics to life in a way that will inspire and drive change
• Drive development of product features in support of customer needs, market trends, and competitive opportunities
• Provide oversight and product engagement for launch, in-market testing and global roll-out

This role requires the successful candidate to:

• Demonstrate energy and a desire to succeed, follow through on commitments and push self and others to deliver exceptional results
• Own the vision of the future and translate that vision into action, linking others’ contributions to the success of the Credit products
• Be a successful team player with experience in product development
• Leverage experience with Analytics with strong focus on AI platform and capabilities
• Have engagement experience with a scaled agile methodology
• Interact successfully with Clients, Client Services & Delivery, Product, Finance, Technology and Operations support staff to meet the needs of our customers
• Develop deep knowledge of Credit Risk space both Mastercard internal and marketplace
• Translate product requirements into technical specifications, ensuring mutual understanding and minimizing time to market
• Validate technical delivery and ensure that delivered functionality is fit-for-purpose
• Prepare product specific (and occasionally program-wide) presentations for internal partners, executives and customers
• Assist with product-specific and program-wide metrics creation and financial evaluation

Skills & experience

• Product development and management experience required;
• Payment industry experience preferred, ACH knowledge preferred;
• SDLC and software architecture experience preferred;
• MBA preferred;
• Good understanding of cloud native design, API management framework, API design, and event framework;
• Good knowledge of common open source middleware and software;
• Good knowledge of network engineering and infrastructure;
• Experience in product go-to-market, cross-functional team;
• Excellent communication and leadership skills.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
Purchase, New York: $170,000 - $273,000 USD
New York City, New York: $178,000 - $284,000 USD

The successful candidate’s primary responsibilities will be to:

• Lead all key activities to drive roadmap execution of Consumer credit risk products
• Own the end-to-end Product Management cycle for the development of product components, go-to-market plans including revenue generation
• Lead the development and implementation of key facilitators as framework design, modelling constructs, governance requisites, customer experience and client support
• Develop and maintain the product roadmap, KPIs, financial impact
• Assess, define, prioritize product enhancements and coordinate with O&T and business sponsors on work status
• Actively engage in new innovation initiatives, data resources and capability assessment with a futuristic lens
• Bring voice-of-the-customer metrics to life in a way that will inspire and drive change
• Drive development of product features in support of customer needs, market trends, and competitive opportunities
• Provide oversight and product engagement for launch, in-market testing and global roll-ou

This role requires the successful candidate to:

• Demonstrate energy and a desire to succeed, follow through on commitments and push self and others to deliver exceptional results
• Own the vision of the future and translate that vision into action, linking others’ contributions to the success of the Credit products
• Be a successful team player with experience in product development
• Leverage experience with Analytics with strong focus on AI platform and capabilities
• Have engagement experience with a scaled agile methodology
• Interact successfully with Clients, Client Services & Delivery, Product, Finance, Technology and Operations support staff to meet the needs of our customers
• Develop deep knowledge of Credit Risk space both Mastercard internal and marketplace
• Translate product requirements into technical specifications, ensuring mutual understanding and minimizing time to market
• Validate technical delivery and ensure that delivered functionality is fit-for-purpose
• Prepare product specific (and occasionally program-wide) presentations for internal partners, executives and customers
• Assist with product-specific and program-wide metrics creation and financial evaluatio

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines