Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management (Mastercard Move CX&I)
Overview
Expand in Payments is a critical strategic objective for Mastercard. Within the pillar is the specific need to innovate and capture payment flows beyond traditional card payments, or “New Flows”. As part of Commercial & New Payment Flows, Transfer Solutions focuses on achieving P2P, B2C, and B2B flows through Mastercard Move, Mastercard’s portfolio of money movement capabilities powering a variety of payment experiences — from personal payments to disbursements to business payments. Mastercard Move reaches nearly 10 billion endpoints and gives access to an estimated 4.8 billion people, and more than 95% of the world’s banked population. It solves for a comprehensive range of money transfer experiences across funding and payments.
Mastercard Move consists of Mastercard Send, Cross Border Services, and Mastercard Move Commercial Payments. Mastercard Send is a near real-time payments platform that enables people and organizations to send and receive money around the world through the card rails. Cross-Border Services (XBS) allows people and businesses to globally send and receive money securely through account to account rails. Mastercard Move Commercial Payments powers near real-time, commercial cross-border payments, 24/7/365, with a multilateral arrangement that provides outcome certainty, minimizes exceptions through clearing before settlement, and allows deferred net or instant settlement with no impact on foreign exchange and deposits-related revenue. Through these solutions, businesses, humanitarian organizations, banks, non-bank financial institutions, and their customers can transfer money to consumers, businesses, and banks in over 100 markets via deposits to bank accounts, credit to mobile wallets, funds for cash pickup and credit to cards.
This position is a member of the global Mastercard Move Designs and Insights team whose mission is to elevate the Move customer experience through designs driven by a relentless focus on research and insights. This role will lead the customer experience and design function for Mastercard Move. This role will focus on combining the different Mastercard Move solutions to provide a one-Mastercard experience from end to end.

The Role

• Develops clear, compelling, consistent, and human-centered experiences for customers including vision & storytelling, voice & tone, user experience, copy and nomenclature, and user testing
• Ensures overall success of design projects, including scope, resourcing and timely quality deliverables that meet stated goals
• Deploys test & learn experimentation to ensure that the end user and customer experience is continuously optimized
• Collaborates with product management, engineering and other cross functional partners to ensure consistent, cohesive and quality customer experiences
• Hosts product experience design workshops and reviews, participate in sessions with partners and create opportunities for team-wide collaboration
• Creates standards and enforce cohesiveness and alignment of content design and UX decisions against those standards
• Drives discipline of leveraging content design and experience patterns across programs and products and sponsors new patterns
• Identifies emerging experience and design methodology to incorporate into product experiences

All About You

• Over six years’ experience in leading customer experience and design projects, including skillset in understanding customer problems, validating ideas and designing experiences that solve their problems.
• Multiple experiences with driving projects through the Studio or equivalent process
• Experienced with content design tools.
• Demonstrated ability to deliver succinct, persuasive and relevant presentations that turn stakeholders into advocates
• Demonstrated ability to multi-task, manage projects, establish priorities, and self-motivate
• Proven ability to build and maintain strong, productive working relationships with internal stakeholders over cross-functional teams from multiple countries

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

The Role

• Develops clear, compelling, consistent, and human-centered experiences for customers including vision & storytelling, voice & tone, user experience, copy and nomenclature, and user testing
• Ensures overall success of design projects, including scope, resourcing and timely quality deliverables that meet stated goals
• Deploys test & learn experimentation to ensure that the end user and customer experience is continuously optimized
• Collaborates with product management, engineering and other cross functional partners to ensure consistent, cohesive and quality customer experiences
• Hosts product experience design workshops and reviews, participate in sessions with partners and create opportunities for team-wide collaboration
• Creates standards and enforce cohesiveness and alignment of content design and UX decisions against those standards
• Drives discipline of leveraging content design and experience patterns across programs and products and sponsors new patterns
• Identifies emerging experience and design methodology to incorporate into product experience

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines