ABOUT SUGARCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we’re proud of how we show up for our customers every day.
If you’re looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

WHERE YOU FIT IN

SugarCRM is looking for an innovative, strategic, and collaborative Director of Product Management to drive growth in our AI-Driven Seller Experience solution. This role reports to our VP of Product Management and manages a team of Product Managers. You will engage with internal stakeholders across User Experience, Engineering, Product Marketing, Sales, Customer Success, and Services functions as well as directly with SugarCRM customers and partners to define and lead execution of our AI-Driven Seller Experience product strategy and roadmap.

WHAT YOU WILL BRING:

• 7+ years of experience in product management, with 3+ years as a product leader managing other Product Managers
• Prior experience in mid-market B2B software
• Deep understanding of Sales Execution and/or CRM, including buyer needs, innovation trends, and competitive landscape
• Well-rounded business, design, and tech acumen facilitating impactful discussions with customers, sales, analysts, designers, and engineers
• Strong product management skills, including product discovery, roadmap, prioritization, negotiation, consensus building, and evangelizing
• Demonstrated product ownership background, including product definition, backlog management, writing user stories, leading grooming, and facilitating development
• Inspiring presentation style and storytelling
• Compelling written and verbal communication skills, enabling effective communication with individuals, managers, and executives
• Proven experience using data to drive decision-making
• Solid attention to detail and pride of ownership
• Bachelor’s degree or equivalent job experience
  Expected salary range, depending on experience.
  We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.

• Aligning product investments with company growth and retention targets to drive customer value and company success via differentiated capabilities serving mid-market B2B sales organizations
• Managing and developing a team of product managers into a high-performing group implementing best-in-class product practices
• Developing and championing a deep understanding of our customers’ needs through customer interactions, market research, user feedback, analyst input, and competitive analysis
• Defining and prioritizing the AI-Driven Seller Experience product strategy and roadmap
• Partnering with UX, Engineering, and Knowledge Management to drive roadmap execution through discovery, definition, delivery, and outcome measurement
• Establishing consistent, sustainable customer, partner, and stakeholder input points to steer product direction, feature design, and prioritization
• Developing and monitoring product KPIs and metrics that influence future product plans
• Alongside other product leaders, continually improving product processes, with particular focus on product discovery, definition, validation, and outcome-driven development
• Preparing and presenting company-wide and customer-facing product updates and product evangelism on a regular basis
• Supporting go-to-market teams and processes to maximize the customer benefit and revenue impact of product development efforts