ABOUT US:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

ABOUT THE ROLE:

We are seeking a seasoned Director, Product Operations to join our fast-growing org. This position is responsible for building the connective tissue between Product, Engineering, Finance, RevOps and our Go-to-Market (GTM) functions - ensuring that strategy translates into impact, and that our teams have the processes, tools, and insights to excel.
In this role, you will lead the design and execution of product operating frameworks, help evolve our organizational operating model and structure, and help architect our evolution from a sales-led R&D fintech organization to a growth-oriented, product-led culture.
This is both a builder and influencer role — ideal for someone with strong systems thinking, impeccable organizational skills, and the ability to partner with senior leaders to make high-impact change happen.
This role begins as a senior individual contributor position with exciting potential to evolve into people management as our team grows. We’re seeking someone who can excel independently today while having the leadership skills and enthusiasm to potentially build, recruit for, and lead a high-performing Product Operations team as business needs develop.
If you thrive at the intersection of strategy and execution, and you love building operational systems that help organizations scale, this is your opportunity to lead transformation at one of the most exciting companies in fintech. This is a senior individual contributor role that sits within our Business Operations team and is matrixed to the Chief Product Officer.

WHAT YOU’LL DO:

Own all Product operating processes — including architecting the prioritization process, opportunity assessment, as well as maintaining a living, organized product roadmap.

• Drive quarterly and annual OKR setting, progress tracking, and accountability for Product.

• • Lead quarterly planning processes with Engineering and cross-functional partners to align priorities and resources.Partner with Data Intelligence to ensure Product Scorecards, Customer Value Metrics, and dashboards are in place to measure impact and fuel experimentation.
• Build and maintain centralized planning frameworks — including launch readiness, commercialization planning, and QBR reporting.
• Oversee QBR, VCP and board content creation, slide generation, and coordination of updates with senior stakeholders.
• Facilitate processes for timely delivery of business-critical analyses (e.g., financial performance by product, churn driver trends, buy/no-buy decisions, and customer feedback synthesis).
• Introduce and integrate new tools and norms (including AI) to improve product operations efficiency
• Act as the Product voice within Business Operations, advocating for product priorities among company-wide initiatives.
• Ensure smooth operational workflows between Product, GTM, and Operations functions, reducing friction and clarifying roles.
• Collaborate with SalesOps and MarOps to support growth initiatives requiring close Product partnership.
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• Hold teams accountable to agreed-upon processes and best practices.