Director, Product operations

at  MasterCard

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product operations
Director of Product Operations

JOB DESCRIPTION

At Mastercard Payment Gateway we aim to touch as many transactions on any rails, while adding and distributing as many Mastercard value added services as possible along the payment journey.
Due to the variety of our services and depth of our platform, we have organised our product and engineering teams in Domains around common set of capabilities or customer needs.
As we continue to modernize and add more services, we need to strengthen our coordination across the domains and have to make sure we are all heading in the same direction regarding our strategic pillars and expected outcomes.
The role will actively support the broader Enterprise Gateway Solutions program and work with our Strategic Program Management teams to monitor KPIs and Scorecard results.

RESPONSIBILITIES

Drive tangible data-driven Product performance outcomes at the Product level, manage to a quantified scorecard, continuously monitoring and analysing key performance indicators and optimizing product performance
Collaborate with Global Product Management & Development teams to ensure that Product performance metrics are incorporated into all Product development enhancements
Partner with GCC, CTS and Biz Ops to monitor Product performance dashboards.
Coordination of Product Roadmaps tools and completion, supervision of Program customer facing roadmap
Support in
Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
Drive consistent product quality (e.g., support documents) across the Studio framework
Develop talent and provide timely feedback, coaching in the moment, and mentoring
Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines