Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.
Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a world that works better.
As Director of DEX Professional Services, you will lead the services organization supporting TeamViewer’s Digital Employee Experience (DEX) platform, powered by 1E. You will be accountable for the successful implementation, adoption, and long-term value realization of our enterprise SaaS solutions across a diverse global customer base.
This role requires a proven executive with deep expertise in enterprise service delivery, commercial strategy, and operational scale. You will shape and execute the professional services vision, oversee the creation of new service offerings and pricing models, and lead complex commercial negotiations. Success in this role demands a dynamic leader who thrives in high-paced environments, is skilled in system integration, and is deeply customer- and outcome-focused.

REQUIREMENTS

• 10+ years of professional services experience and proven track record of managing teams.
• Demonstrated experience in developing new service lines, pricing models, and leading commercial negotiations.
• Proven success delivering enterprise implementation programs to Global 2000/Fortune 500 clients, including large-scale system integrations.
• Commercially astute, with direct impact on ARR, renewals, and service P&L.
• Strong transformation leadership—ability to build and scale high-performing global teams and standardize frameworks (e.g., Agile, ITIL, Success Plans).
• Deep domain expertise in IT operations, digital employee experience, or endpoint management strongly preferred.
• Exceptional stakeholder management, with the ability to engage C-level executives and drive strategic customer outcomes.
• Evidence of adaptability and decision-making under pressure in fast-paced, high-growth SaaS environments.

• STRATEGIC LEADERSHIPDefine and execute the global strategy for professional services, ensuring tight alignment with TeamViewer DEX’s go-to-market, customer success, support, product and engineering objectives.
• SERVICE PORTFOLIO INNOVATIONDrive the design and commercialization of new service offerings and pricing models that align to evolving enterprise customer needs and accelerate ARR and retention.
• DELIVERY EXCELLENCELead high-impact implementation programs with enterprise-grade governance, quality, and scalability. Standardize delivery methodologies to reduce time to value and meet or exceed SLAs.
• CUSTOMER VALUE & RETENTIONAct as a strategic advisor to customers. Co-develop production success plans, ensure smooth onboarding, and foster adoption and measurable ROI throughout the customer lifecycle.
• TEAM LEADERSHIPAttract, develop, and retain a world-class team of Project Managers, Architects, Implementation Engineers. Promote a culture of accountability, innovation, and professional growth.
• OPERATIONAL SCALEBuild repeatable, scalable playbooks and automation for delivery, post-implementation, and reporting. Establish KPIs to monitor and continuously improve service performance.
• PARTNER ENABLEMENTLead the partner services strategy to extend delivery capacity, enable partner success, and maintain high quality standards across channels.
• CROSS-FUNCTIONAL COLLABORATIONAlign closely with Sales, Product, Customer Success, and Engineering to deliver a unified customer experience and incorporate field feedback into product and service evolution.
• COMMERCIAL ENGAGEMENTSupport complex deal structures, negotiate service contracts, and contribute to revenue expansion, renewals, and margin improvement.