Director, Professional Services Management at Veeam Software

, , United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

478800.0

Posted On

26 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional Services, Leadership, Customer Engagement, Project Management, Resource Planning, Cloud Technologies, SaaS, Team Development, Communication, Operational Excellence, Service Delivery, Client Relationships, Revenue Management, Feedback Improvement, Innovation, Automation

Industry

Software Development

Description

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us. About the Role: The Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region. **Please note the associated comp ranges listed are indicated by state/region and would be adhered to based on associated candidates in those areas; also make note that midpoint/middle of range for each zone is the budgeted comp target** What You’ll Do: Delivery Frameworks & Methodologies Drive standardized delivery frameworks for global consistency and scalability Innovate with tools, automation, and AI to optimize service delivery and performance Align practices with business goals to drive revenue, profitability, and customer satisfaction. Client and Partner Engagement Build long-term client relationships by aligning services with their needs Develop strategic partnerships for integrated service delivery Enhance client satisfaction through feedback and proactive improvements. Operational & Financial Excellence Manage Professional Services P&L for timely, high-quality delivery and cost efficiency Optimize resource planning, project management, and performance tracking tools Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities. Hiring & Team Development Lead hiring to build high-performing Professional Services teams Develop enablement programs for consistent and effective team delivery Foster a culture of accountability, innovation, and continuous improvement. What You’ll Bring: 8+ years of experience in professional services roles within software companies, particularly SaaS, with 3+ years in a leadership position Strong understanding of enterprise software architectures, including cloud technologies and modern application development Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment Demonstrated success in managing revenue targets and driving services sales efforts Strong leadership skills, with a history of developing and guiding high-performing teams Excellent communication skills, with the ability to manage customer relationships and expectations effectively Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred Willingness to travel as required (at least 40% for customer engagements and business needs) What You’ll Get: Unlimited PTO Medical, dental, and vision benefits that start on day one Flexible spending accounts Life insurance and short-term and long-term disability coverage Family planning support benefits, along with 100% paid maternity and parental leave 401k match Veeam Care Days – additional 24 hours for your volunteering activities Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program. #LI-KS2 What you'll get Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time AirVet: 24/7 virtual veterinary care at no cost Legal services, identity protection, and supplemental health insurance options Tax-advantaged spending accounts for healthcare, dependent care, and commuting Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning Compensation Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range. In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off. U.S. Geographic Zones & Compensation Ranges (TTC / OTE) Zone 1: San Francisco Bay Area, New York City Boroughs $257,900—$478,800 USD Zone 2: Washington, California (excluding San Francisco Bay Area) $236,400—$438,900 USD Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $214,900—$399,000 USD Zone 4: All other US locations $186,900—$347,100 USD Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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Responsibilities

The Director of Professional Services is responsible for managing the delivery of professional services to customers and leading the Professional Services and Technical Account Management teams. This role involves implementing service strategies, maintaining operational standards, and optimizing tools to support growth in the AMER region.