The Director, Program and Financial Management and Operations, will enable our Global Digital Marketing team to successfully deliver projects across multiple markets we operate in. While reporting to the VP of Global Digital Marketing, this role will work closely with cross-functional teams including finance, operations, and other senior level management to provide valuable insights and recommendations that enhance our digital customer leadership performance. The ideal candidate will possess strong interpersonal skills, attention to detail, and the initiative to work independently. We’re looking for a talented and outgoing individual who is eager to innovate, grow, and build relationships at varying levels across the organization.

REQUIRED QUALIFICATIONS:

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• CPA (or working towards CPA) is considered an asset.

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• 5–10 years of progressive financial and/or accounting experience.

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• Advanced skills in Access, Excel, and PowerPoint.

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• Excellent analytical, problem-solving, planning, and organizational skills.

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• Comfort and confidence in dealing with senior leadership and the ability to work with minimal supervision in a fast-paced environment.

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• Strong interpersonal, communication, and presentation skills, with a demonstrated history of engaging with leadership in both business and finance.

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• Ability to manage multiple projects simultaneously and handle competing priorities under short timelines.

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• Proficiency with SAS, SQL, Databricks, Python, and Tableau is an asset.

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• Strategic mindset with experience implementing and enhancing internal processes.

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• Develop budgets and forecasts from financial analyses, addressing accounting-related queries and issues.

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• Review business submissions for forecast preparation, challenging assumptions to refine forecast accuracy.

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• Compare monthly and quarterly results against budget and forecasts, providing detailed commentary and analysis.

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• Develop and implement performance measurement dashboards to highlight operational metrics and key performance indicators (KPIs).

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• Work cross-functionally to support financial and reporting requirements while ensuring compliance with corporate standards and policies.

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• Provide support with financial models, business cases, deep-dive analyses, reporting package improvements, and other cost optimization initiatives.

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• Collaborate with segments and lines of business on key digital customer leader projects that improve customer experience digitally.

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• Deliver monthly reporting of business performance across supported stakeholders and lines of business, with a primary focus on marketing cost trends, early warnings, and savings opportunities.

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• Support the production, articulation, and delivery of executive-level analysis and reporting.

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• Lead and execute the internal annual budget cycle, periodic forecast updates, and oversee the execution of the period-end close process.

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• Oversee data analysis and collaborate closely with the Senior Director to produce and maintain reports and dashboards that visualize KPIs and other relevant data, ensuring insights help drive cost management and support strategic decisions.

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• Collaborate with senior leadership, department heads, and other stakeholders to identify data and insight needs and develop solutions.

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• Coordinate regularly with Finance partners across Personal and Commercial Banking and Functions Finance to ensure consistent alignment with published financial results, including the development and communication of monthly estimates.