Description:
The Director of Quality leads the design, implementation, and continuous improvement of the quality management system (QMS) for a rapidly scaling telehealth organization. This role ensures delivery of safe, effective, and compliant patient care across all clinical programs and services. The Director partners cross-functionally with clinical leadership, product, technology, compliance, and operations to embed quality and performance excellence into the company’s culture and services.
This is a REMOTE position

Quality Strategy & Leadership

• Develop and execute a company-wide quality strategy aligned with clinical, operational, and regulatory goals.
• Lead the Quality department, including Quality Assurance (QA), Quality Improvement (QI), and Clinical Risk functions.
• Serve as the subject matter expert on telehealth quality standards, evidence-based practices, and virtual care delivery optimization.

PREFERRED SKILLS:

• Deep understanding of virtual care delivery models and associated clinical risks.
• Comfort navigating ambiguity in a high-growth, startup or scale-up environment.
• Passionate about improving patient outcomes through innovation and operational excellence.

Requirements:

• Master’s Degree Healthcare Administration, or related field.
• 8–10+ years of healthcare quality management experience, with at least 3 years in digital health, telehealth, or multi-site care delivery.
• Strong knowledge of healthcare regulations, clinical operations, accreditation, and quality frameworks.
• Experience leading quality programs at scale in a fast-paced, technology-driven environment.
• Certified Professional in Healthcare Quality (CPHQ) or similar credential strongly preferred.
• Excellent analytical, communication, leadership, and project management skills

Requirements:

• Master’s Degree Healthcare Administration, or related field.
• 8–10+ years of healthcare quality management experience, with at least 3 years in digital health, telehealth, or multi-site care delivery.
• Strong knowledge of healthcare regulations, clinical operations, accreditation, and quality frameworks.
• Experience leading quality programs at scale in a fast-paced, technology-driven environment.
• Certified Professional in Healthcare Quality (CPHQ) or similar credential strongly preferred.
• Excellent analytical, communication, leadership, and project management skills.