Director Quality, Safety & Experience at UPMC

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Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Improvement, Patient Safety, Data Analytics, Regulatory Compliance, Infection Control, Budget Management, Patient Experience, Clinical Measurement, Leadership, Interpersonal Communication, Analytic Skills, Policy Development, Healthcare Quality, Presentation Skills, Process Improvement, Accreditation Knowledge

Industry

Hospitals and Health Care

Description

Make a meaningful impact on patient care and safety. UPMC Washington is seeking a dynamic and experienced leader to serve as the Director of Quality, Patient Safety, and Patient Experience.. This role provides strategic and operational leadership to ensure excellence in clinical outcomes, regulatory compliance, and patient satisfaction across our healthcare system. Key Responsibilities Lead multidisciplinary teams to improve clinical outcomes and reduce resource utilization while promoting quality patient outcomes. Oversee Infection Control programs, including surveillance, education, and HAI reduction. Drive data analytics and reporting in collaboration with CQSI. Serve as the facility contact for PHC4, PHCQA, and UPMC Risk Management. Ensure readiness for DOH Licensure and Joint Commission Accreditation Surveys. Manage departmental budgets and staffing to meet quality and cost-effectiveness goals. Champion patient experience initiatives and public reporting of quality outcomes. Provide oversight for privacy officer functions and policy/procedure development. Act as a senior internal consultant for clinical measurement, analysis, and reporting. Responsible for the deployment of Vizent across UPMC Washington & UPMC Greene. Master's Degree required 7-10 years Healthcare Related Experience required, with 5-7 years Supervisor Experience preferred Certification in related area of expertise preferred. Advanced interpersonal communications skills to assure a collaborative positive culture of quality and safety. Knowledge of various aspects of quality and process improvement through IHC, IHI, Lean Systems management and other techniques. Experience in effective presentation of quality efforts to medical professionals of multiple disciplines Excellent interpersonal skills and demonstrated Leadership qualities knowledge of Clinical Practices Knowledge of regulatory requirements of multiple accrediting organizations including TJC, DOH and CMS Advanced analytic skillsAbility to effective and succinctly communicate verbally and in writing to all levels of the organizations Licensure, Certifications, and Clearances: CPHQ (Certified Professional in Healthcare Quality) preferred BLS required within 30 days of hire/transfer. Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Director of Quality, Safety & Experience will lead multidisciplinary teams to enhance clinical outcomes and ensure patient safety. This role also involves overseeing infection control programs and managing departmental budgets to achieve quality and cost-effectiveness goals.