At NorthBay Health, the Director of Revenue Cycle Management (RCM) IT Applications is responsible for the strategic oversight, operational leadership, and performance of Epic applications and other revenue cycle systems used across the NorthBay Health enterprise. This includes overseeing the planning, implementation, optimization, and support of Epic modules (e.g., Resolute Hospital Billing, Professional Billing, Registration, Scheduling, HIM, Coding, Claims and Remittance, MyChart, and others) and other centrally supported revenue cycle systems to optimize revenue performance, improve patient financial experiences, and ensure compliance with regulatory requirements. Leading a team of system analysts and managing vendor relationships, this individual is responsible for the day-to-day operations and oversight of a portfolio of applications used 24x7, 365 days.
The Director collaborates with clinical, financial, and IT teams to align business operations with system capabilities and drive performance excellence. He/She will collaborate with RCM and other service line leaders to drive improvements in front-end, mid-cycle, and back-end revenue cycle functions to enhance revenue integrity, maximize reimbursement and reduce denials and A/R days. This leader will model the TrueNorth values and establish and maintain strong relationships with operational leaders, physicians, payers, and external partners.
The Director of RCM IT Applications is responsible for planning, executing, and finalizing projects related to the implementation, upgrade, and optimization of electronic health record (EHR) and other systems in support of end-to-end revenue cycle processes. This includes coordinating internal resources and third-party vendors, ensuring projects are delivered on time, within scope, and on budget, and effectively managing stakeholders and communications.
The Director of RCM IT Applications will work with IT leadership in the development of standards, annual budgets, strategic goals, resource plans, and operational performance reporting. This position hires staff, monitors staff performance, promotes professional development, and conducts the employees’ annual performance appraisals.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

• Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, Healthcare Administration or a related field or equivalent eight years combination of education and experience .
• Licensure/Certification : Epic Project Certification required within 6 months. Other current Epic certifications for relevant revenue cycle modules (e.g., Resolute, HIM) and PMP certification strongly preferred.
• Experience: Minimum of five years of experience in an I.T. or Revenue Cycle Management and ten years of experience in an I. T. applications or systems administration role.
• Skills: Project management skills related to implementing hospital systems applications. In depth knowledge of healthcare reimbursement, coding, billing regulations, and payer relations required.
• Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence .
• Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.
• Physical Effort: Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Slight to moderate physical exertion.
• Hours of Work: Normally works an eight-hour day. Hours will vary according to work demands.

Compensation : $190K to $230K based on years of experience doing the specific duties of the role. Eligible for annual VCP Bonus
At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.
These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.
NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic . Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.
Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.
To learn more about NorthBay Health’s benefits, diversity statement and community please visit https://www.northbay.org/careers/

• Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, Healthcare Administration or a related field or equivalent eight years combination of education and experience .
• Licensure/Certification : Epic Project Certification required within 6 months. Other current Epic certifications for relevant revenue cycle modules (e.g., Resolute, HIM) and PMP certification strongly preferred.
• Experience: Minimum of five years of experience in an I.T. or Revenue Cycle Management and ten years of experience in an I. T. applications or systems administration role.
• Skills: Project management skills related to implementing hospital systems applications. In depth knowledge of healthcare reimbursement, coding, billing regulations, and payer relations required.
• Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence .
• Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.
• Physical Effort: Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Slight to moderate physical exertion.
• Hours of Work: Normally works an eight-hour day. Hours will vary according to work demands