Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
PAYMENTS CANADA — WHERE OUR COUNTRY CONNECTS:
Payments Canada — Who we are
| Our culture
With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
Reporting to the Vice President, Business Program Delivery, the Director, Requirements Management & Quality Engineering (QE) will be responsible for the overall quality of any new systems, functionalities, or enhancements that are delivered by the Chief Delivery Officer (CDO) division. This role is a member of the Business Leadership Team (BLT) and involves collaboration with other senior leaders at Payments Canada to fulfill its mandate. The Director plays a critical role in the delivery pillar, overseeing and managing all testing and requirements management aspects for delivery programs under the direction of the CDO, including the Real Time Rail program.
| A day in the life
Your responsibilities as the Director, Requirements Management & Quality Engineering (QE) will include but are not limited to:
Requirements Management Program Delivery
- Lead the development and execution of a comprehensive requirements management strategy that aligns with Payment Canada organizational goals and enhances overall project success.
- Establish and implement industry best practices for collecting, documenting and managing both functional and non-functional requirements across all projects.
- Develop and enforce standards for the quality of requirements documentation, ensuring clarity, completeness, testability and traceability.
- Design, implement and manage a traceability framework that links requirements to design and test artifacts, enabling comprehensive coverage and accountability.
Quality Engineering
- Create training programs to educate staff on requirements management, processes, tools and best practices, fostering a culture of quality and continuous improvement.
- Evaluate and recommend tools and technologies for requirements management that enhance efficiency, traceability, and collaboration across teams.
- Prepare and present regular reports on testing progress, results and quality metrics to internal and external stakeholders.
- Develop metrics and reporting mechanisms to assess the effectiveness of the requirements management function.
- Identify potential risks related to requirements management and develop mitigation strategies to ensure process success and quality outcomes.
- For each delivery program under the management of the CDO, develop a comprehensive Testing Strategy which aligns with the program objectives, stakeholder needs and quality expectations.
- Lead the execution of the developed test strategies, ensuring thorough test planning and execution across all phases, implementing measures to ensure that all deliverables meet or exceed quality standards.
- Establish success metrics and benchmarks to assess the success of testing efforts against the defined test strategies, providing recommendations for continuous improvement.
- Advocate for and implement test automation where applicable to optimize testing efficiency.
Relationship Management
- Foster collaboration between product management, operations, development and third party providers to ensure alignment on requirements and testing methodologies.
Leadership, People and Team Development
- Develop, implement, and maintain a divisional strategy in line with the organizational strategy, designed to enhance or reliably sustain existing services over the longer term, and to proactively identify opportunities for new or amended services.
- Provide strong leadership to the divisional team, ensuring the necessary tools and support are in place to enable the team to be successful.
- Monitor and measure performance of divisional goals against Payments Canada’s strategic goals, as well as plans in support of the corporate scorecard.
- Attract and retain professionals with the skill sets and competencies needed to deliver Payments Canada’s strategic priorities.
| What you will need to be successful
- Undergraduate degree in Technology, Business, or related field.
- Minimum of 10 years of experience in payment product development, operations and/or payment program delivery in the financial services industry.
- Minimum of five (5) years of experience in a leadership role.
- Experience in providing guidance and reporting to senior management and maintaining confidence when challenged.
- Demonstrated experience in establishing and maintaining effective relationships with internal and external stakeholders and facilitating stakeholder dialogue.
- A positive track record building new teams, designing strategic plans and implementing improvement initiatives in a complex multi-stakeholder environment.
| You will really stand out with
- A firm understanding of Payments Canada’s business and payment system products and operations is an asset.
| Salary range
- Based on qualifications and experience: $134,837 to $168,546
Please submit your application by September 10, 2025.
| What’s in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up.
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview
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