WHO WE ARE

An entrepreneurial organization with a long track record and a bright talent pool, the Firm Capital Organization is a real estate private equity firm focused on the areas of mortgage banking, real estate investments and special situation investments. Please visit our website at www.firmcapital.comfor further information.

POSITION

Within the Firm Capital Organization, Firm Capital Property Management Corp. is the property manager for a portfolio of multi-residential and commercial properties comprised of retail, industrial, and office across Canada. Firm Capital Property Management Corp. is looking for a Director, Residential Property Management. This position will oversee property managers and be responsible for the financial performance and service levels for Firm Capital’s portfolio of residential properties. Working with a multi-faceted team, including, Asset Management, Marketing, property-based community managers and staff, finance personnel and the in-house project management team, the Director, Residential Property Management will oversee and direct best practice property management operations and ensure the attainment of targeted financial performance with the President & COO Real Estate Operations. In addition, this position will collaborate when required with our Acquisition team to execute Firm Capital’s growth strategy in target markets.

· Oversee Residential Property Managers including, but not limited to: providing support and direction to the residential property management team and their associated staff;
· Prepare property budgets in collaboration with the real estate teams;
· Execute the operating plans to ensure the budgets and financial goals are met;
· Retain and develop a professional, competent and engaged property management team at each of the properties via appropriate mentoring, training and supervision;
· Oversee the leasing strategy and its execution to ensure that each property achieves its desired and target occupancy levels and renewal retention rates where applicable
· Develop and oversee a property maintenance program at each site and ensure its proper and cost-effective execution;
· Ensure that each property maintains an engaged Tenant Relations program together with satisfaction surveys which consistently meet target levels;
· Develop and maintain an operations guide and procedures for the division with respect to positions and operating protocols with the organization;
· Ensure that each property is maintained to the highest safety standards;
· Ensure that all services provided and transactions conducted are performed based on the requisite regulations and the highest ethical standards;
· Develop and sustain a culture of proper service and performance within the residential team and the real estate team;
· Manage and oversee reporting of operation metrics at set intervals;
· Monitoring the completion of all city work orders;
· Review and approve all purchase orders;
· Assist with and respond to queries from senior management; and
· Perform other duties as assigned.