Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides fee-based wealth solutions to retail, retirement and institutional customers around the world.
The Operational Risk Director, Manulife General Account and Manulife Investment Management Private Markets ("Operational Risk Director") will be responsible for assisting the Operational Risk Officer of Manulife General Account and Manulife Investment Management Private Markets (” Operational Risk Officer “) with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within a division of the Global Wealth and Asset Management segment: Manulife Investment Management Private Markets / Manulife General Account.

Among other duties, the successful candidate will assist the Operational Risk Officer with the following key responsibilities:

• Support activities to facilitate the effective implementation of an operational risk framework within Manulife General Account and Manulife Investment Management Private Markets. This will include the following:
• Conduct Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediate control gaps, as needed
• Contribute to the development of Key Risk Indicators to track identified risks
• Collect, review and reconcile internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis
• Contribute to the design and execution of scenario analysis for key risks
• Identify emerging risks to strengthen risk oversight
• Support change management; for new products, business initiatives and strategies and assess impact on the division’s risk profile.
• Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated
• Support the development and maintenance of Risk Appetite Statements and associated metrics
• Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization
• Provide support for risk aggregation and reporting

The ideal candidate will have expertise in the Asset Management Industry across various private market and general account asset classes , which may include fixed income, equities, real estate, infrastructure, timberland, agriculture, private equity, private credit, mortgages, and derivatives, as well as knowledge of the related investment vehicles used globally to deliver investment strategies in these asset classes. In addition, the candidate will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

REQUIRED QUALIFICATIONS:

• A seasoned risk professional with 8 - 10 years of Risk Management, finance and/or audit experience
• Bachelors degree is required
• Strong working knowledge of the wealth and asset management industry and familiar with the current regulatory environment and the risks facing Financial Institutions
• Proven expertise and knowledge of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis)
• A strong moral compass and a commitment to high ethical standards
• Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions
• Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines,
• A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action
• Highly developed business acumen with ability to synthesize complex information from various sources, identifying key points and issues
• Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions
• Excellent verbal and written communication skills, including ability to articulate complex technical issues

• Support activities to facilitate the effective implementation of an operational risk framework within Manulife General Account and Manulife Investment Management Private Markets. This will include the following:
• Conduct Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediate control gaps, as needed
• Contribute to the development of Key Risk Indicators to track identified risks
• Collect, review and reconcile internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis
• Contribute to the design and execution of scenario analysis for key risks
• Identify emerging risks to strengthen risk oversight
• Support change management; for new products, business initiatives and strategies and assess impact on the division’s risk profile.
• Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated
• Support the development and maintenance of Risk Appetite Statements and associated metrics
• Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization
• Provide support for risk aggregation and reportin