You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
We are seeking a visionary, data-driven, and customer-obsessed Director of Sales Strategy & Operations to lead the evolution of Kimberly-Clark Professional’s North American B2B go-to-market strategy. This leader will be instrumental in driving revenue growth, transforming our sales tech-stack, and enhancing engagement across distributor and end-user channels.
In this role, the Director will sponsor and prioritize strategic initiatives across the KCP NA Sales organization, guiding investment decisions, resource allocation, and cross-functional alignment to enable growth and transformation. Coordinated execution of our plans is critical, and this role serves as a vital connector across Sales, Marketing, Revenue Growth Management (RGM), Finance, Capability, and Supply Chain to ensure seamless and synchronized efforts. By fostering collaboration and alignment among these functions, the Director will drive cohesive and effective execution of strategic initiatives.
The Director will focus on securing maximum impact and benefit for our customers while maintaining alignment with our strategic plans. They will bring external market insights, emerging trends, and innovative technologies into the organization, translating them into actionable strategies that deliver immediate results. By modeling the future of sales operations and breaking it into practical, high-impact steps today, this role ensures alignment with our Strategic Business Plan while building a more agile, productive, and customer-centric commercial engine.
The ideal candidate brings deep expertise in B2B sales operations, digital enablement, and cross-functional leadership, and can lead transformative change that commercializes every customer touchpoint.
In this role, you will:

OMNICHANNEL CUSTOMER ENGAGEMENT & EXPERIENCE

• Build and operationalize a connected customer engagement model across digital, distributor, and direct channels.
• Leverage customer segmentation, behavioral data, and predictive analytics to personalize engagement and drive retention.
• Partner with Marketing and CX teams to deliver integrated campaigns, product education, and value-based selling strategies.
• Lead initiatives to digitize and streamline order management, claims, and coupon resolution processes.

ABOUT US

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelor’s degree in related areas.
• 15+ years of progressive experience in B2B Sales, Sales Strategy, Commercial Operations, or Revenue Enablement, & Marketing preferably in manufacturing, industrial, or packaging sectors.
• Proven success leading GTM transformations and building scalable commercial operations.
• Deep understanding of CRM, sales enablement platforms, and business intelligence tools (ie Salesforce, Power BI, Highspot.).
• Demonstrated ability to lead cross-functional teams and influence senior stakeholders across Sales, CX & Marketing, RGM and Product Management.
• Strong analytical mindset with a passion for data-driven decision-making and continuous improvement
• Experience with distributor/channel partner ecosystems and end-user engagement strategies.
• Executive presence, strategic thinking, and a bias for action