Company Description
At Delivery Hero, we believe in delivering more than just food—we deliver experiences. Operating in over 70+ countries worldwide, and headquartered in Berlin, we are one of the world’s leading local delivery platforms, listed on the Frankfurt Stock Exchange since 2017.
Pandora is Delivery Hero’s logistics and rider operations brand, powering the backbone of last-mile delivery across 17 markets in Europe, APAC, and Turkey. As a fast-scaling unit within one of the world’s largest delivery platforms, Pandora drives operational excellence, growth, and innovation in rider experience, fleet management, and logistics technology.
Job Description
As Director / Senior Director of Rider Growth, you will report into the Senior Director, Logistics and you will own the global rider acquisition, engagement, and retention strategy for Pandora across 17 markets. This is a highly strategic leadership role, blending commercial growth, operational excellence, and organizational leadership at scale.
This role can be based in Berlin or Singapore and you will lead a geographically distributed team of 300+ employees, drive cross-functional collaboration with tech, data science, marketing, and cluster operations, and ensure Pandora’s rider base grows in line with ambitious global targets.

2. KEY RESPONSIBILITIES / DELIVERABLES :

Rider Acquisition Targets: Deliver year-over-year growth in new riders in line with company targets
Cross-Functional Delivery and : Successfully align and execute cross-functional growth initiatives with stakeholders, resulting in measurable business impact.
Strategic Alignment: Ensure all rider growth roadmaps are fully aligned with executive leadership goals and reflected in quarterly/annual business reviews, with no major gaps in resource planning or prioritization
Operational Excellence: Identify and deliver cost efficiencies in rider recruitment activities. Launch and scale growth programs that meet cost-efficiency benchmarks and quality targets
Talent and Team Capability Outcomes : Develop and sustain a high-performing team with measurable skill-building outcomes, succession pipelines, and consistently high employee engagement scores.

10+ years of experience in senior leadership roles within e-commerce, logistics, mobility, or other tech-enabled industries.

• Strong people management experience, with a proven track record of leading and scaling large, distributed teams.
• Solid commercial and operational acumen, with experience driving P&L performance and efficiency at scale.
• Consulting background is a strong plus, but not mandatory.
• Highly analytical and data-driven, able to translate insights into actionable business strategies.
• Skilled in stakeholder management and influence, with the ability to work across complex, matrix organizations and engage at C-level.
• Thrives in fast-paced, high-growth environments, balancing strategic vision with hands-on execution