Director, Services – Voice Division, Maryland & Virginia Region at Mobile Communications America Inc

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Radio Communications, Troubleshooting, Customer Relationships, Operational Metrics, Team Management, Budget Management, Technical Leadership, RF Maintenance, Service Delivery, Continuous Improvement, Consultative Skills, Resource Allocation, Training Development, System Performance, Incident Management

Industry

Telecommunications

Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking a Director, Services to support and lead our Voice Division in the Maryland & Virginia Region. MCA has over 20 years of experience meeting customers’ in-building, on-campus, and wide-area communications needs through LMR, dispatch consoles, two-way radio systems, and RF infrastructure. You will manage a high-performing team responsible for delivering world-class radio system support, optimizing performance, and ensuring outstanding customer experience. As a Military Friendly Employer, MCA is proud to have over 250 veterans on our team. We foster a work culture that balances dedication with enjoyment and offer competitive compensation, along with a comprehensive benefits package, including Medical, Dental, Vision, 401(k), PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING * Lead all post-deployment lifecycle support for radio communications systems, including RF coverage optimization, subscriber fleet programming, dispatch console support, trunked system monitoring, system performance management, and ongoing maintenance for commercial and public safety customers. * Create and refine a standardized operational model for the efficient delivery of radio services—modernizing legacy workflows, consolidating service processes, and introducing strategy-driven enhancements across the entire Voice operations environment. * Instill operational metrics and KPIs to elevate system reliability and customer experience, with specific focus on system uptime, audio quality, coverage consistency, firmware maintenance, and incident response efficiency. * Guide your team in troubleshooting, repairing, and optimizing complex LMR and dispatch systems—including single-site, multisite, and simulcast configurations. * Support pre-sales and post-sales engagements by providing technical leadership, solution validation, resource alignment, and Voice/Radio-related operational readiness for new projects. * Manage customer escalations and system incidents, ensuring rapid communication, issue ownership, root cause analysis, and proactive prevention strategies. * Cultivate strong, consultative customer relationships, serving as the advisor who helps clients maximize the performance, reliability, and longevity of their radio systems. * Partner with OEMs and field engineering teams to ensure alignment on firmware updates, system upgrades, advanced features, and long-term maintenance strategy. * Oversee the creation of training pathways that raise technician expertise across RF fundamentals, system administration, console operations, subscriber configuration, test equipment usage, and field diagnostics. * Manage budgets, forecasting, scheduling, and resource allocation to support a growing Voice Communications maintenance portfolio. * Build a culture of accountability, teamwork, continuous improvement, and service excellence across your teams and customer engagements. WHAT YOU WILL BRING TO THE TEAM * Experience with LMR/Radio Communications systems for commercial or public safety applications: trunked systems, conventional RF, simulcast, dispatch consoles, subscriber fleets, coverage testing, and general RF maintenance. * 5+ years of Leadership Experience with proven success driving operational outcomes through people, process, and execution. * Experience troubleshooting Radio/Voice systems, including RF path issues, interference, antenna/cabling faults, subscriber programming, and console/dispatch configurations. * Self-directed and highly motivated, with the ability to manage a complex service operation and drive continuous improvement. * Professional communication and customer-facing skills, capable of working across technical teams, leadership, and external partners. * Organized and detail-oriented team leader, able to manage resources, prioritize work, and hold teams accountable for outcomes. * Results-oriented Bachelor’s Degree strongly preferred. DIRECT REPORTS * Yes TRAVEL REQUIREMENTS * Must have the ability to travel as needed. Some overnight travel will be expected. WHO WE ARE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.   WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.   NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

Responsibilities

The Director will lead post-deployment lifecycle support for radio communications systems and create a standardized operational model for service delivery. They will also manage customer escalations and cultivate strong relationships with clients.