Director, Site Reliability (SRE, SLI/ SLO, Monitoring, Automation) at Vertafore

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Reliability Engineering, SLI/SLO Definition, Observability, CI/CD, Infrastructure-as-Code, Incident Management, AWS, Container Orchestration, Terraform, GitLab, Jenkins, Ansible, LaunchDarkly, Distributed Systems, B2B SaaS, Team Leadership

Industry

Software Development

Description

The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence. Key Responsibilities * Product Reliability Leadership * Define and enforce SLIs/SLOs for a subset of Vertafore flagship products. * Drive observability strategy across application and infrastructure layers. * Release Engineering & Automation * Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly. * Implement Infrastructure-as-Code (Terraform, AWS CloudFormation/CDK) for application provisioning. * Incident Management * Define 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems. * Cross-Functional Collaboration * Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5). * Align reliability goals with product roadmaps and customer SLAs. * Team Leadership * Manage a group of Managers and Engineers; mentor teams on automation, observability, and reliability best practices. Qualifications * Bachelor’s degree in Computer Science, Information Systems, or related field. * 18+ years in Software Engineering, SRE, DevOps, or reliability roles; 5+ years in leadership(Director). * Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges. * Expertise in CI/CD, observability, and incident response. * Strong AWS knowledge and experience with container orchestration. * Proven ability to lead reliability programs across multiple SaaS products. * Experience architecting applications or infrastructure for highgrowth cloud platforms. * Experience in B2B SaaS environments involving large-scale distributed systems. * Proven leadership communicating and influencing at team, peer, and leadership levels. * Demonstrated experience driving operational excellence through metrics and KPIs. * (Preferred) Background supporting financial services, healthcare, or regulated industries.

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Responsibilities

Lead reliability, performance, and observability initiatives for a portfolio of SaaS products while managing multiple engineering teams. Oversee CI/CD pipelines, infrastructure-as-code implementation, and 24x7 incident response management.