JOB SUMMARY:

The Director of Strategy Consulting, Eyecare, is a key leadership role focused on shaping the future of our Vision Essentials business. The position will drive service excellence and accountability aimed at delivering a retail-level experience that builds member loyalty. It will also lead the execution of our optical product strategy—including pricing, promotions, and supply chain—to ensure we offer the right selection of eyewear products that encourage members to choose us. In addition, the role will support internal and external communications, ensuring our accomplishments, metrics, and milestones are clearly documented and shared. Most importantly, this leader will be responsible for identifying, piloting, and scaling innovation projects that support long-term growth for our business line.
Shapes strategy development by directing the team to define highly complex or critical business problems and opportunities and identify and develop state-of-the-art strategies. Resolves barriers across teams to ensure that recommended approaches align to overarching strategic aims. Champions highly complex or critical analysis and interpretation of market data and tests hypotheses by shaping the use of qualitative and quantitative analytical tools to drive towards insightful and actionable insights for the business. Owns the successful execution of projects and programs to drive deliverables and effective execution to ensure teams project completion, and progress toward greater organizational goals. Shapes year over year process improvement to achieve Return on Investment (ROI), service quality, operations, and results goals aligned with business strategy. Serves as expert strategic partner to senior management and navigates the leadership landscape with political sensitivity to build and establish strategic relationships with key stakeholders.

MINIMUM QUALIFICATIONS:

• Minimum seven (7) years of experience in project management, forecasting, planning, consulting, strategy development and/or execution, or a directly related field.
• Minimum four (4) years of experience in a leadership role with or without direct reports.
• Bachelors degree in Business, Health Care Administration, Public Health, Economics, Finance, or related field AND minimum nine (9) years of experience in strategic planning, strategy facilitation, execution of large-scope strategic projects or a directly related field OR minimum twelve (12) years of experience in strategic planning, strategy facilitation, execution of large-scope strategic projects or a directly related field.

ADDITIONAL REQUIREMENTS:

• Knowledge, Skills, and Abilities (KSAs): Business Acumen; Business Planning; Business Process Improvement; Applied Data Analysis; Financial Analysis; Financial Market Research; Business Relationship Management; Market Knowledge; Project Management; Risk Assessment; Time Management; Methodological Appropriateness; Business Strategy Leadership; Stress Tolerance; Presentation Skills
  PrimaryLocation : California,Los Angeles,Annandale No. 1
  HoursPerWeek : 40
  Shift : Day
  Workdays : Mon, Tue, Wed, Thu, Fri
  WorkingHoursStart : 08:30 AM
  WorkingHoursEnd : 05:00 PM
  Job Schedule : Full-time
  Job Type : Standard
  Employee Status : Regular
  Employee Group/Union Affiliation : NUE-SCAL-01|NUE|Non Union Employee
  Job Level : Director/Senior Director
  Job Category : Strategic Planning & Business Development
  Department : Regional Service Center - Optical Lab - Administration - 0806
  Travel : Yes, 25 % of the Time
  Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente’s policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

ESSENTIAL RESPONSIBILITIES:

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Analyzes and interprets market data by: shaping the data collection approach and analysis of highly complex or critical research questions and test hypotheses; championing highly complex or critical quantitative and qualitative analyses and investigating alternative hypotheses; and utilizing key findings, conclusions, and recommendations for the future to amend or confirm overall strategic business plans.
• Facilitates process improvement efforts by: shaping year over year process improvement to achieve return on investment (ROI), operations, operations, service quality, and results goals aligned with business strategy; utilizing expert knowledge of business operations to innovate best practices across the organization; and overseeing the adoption of best practices and future innovations across teams.
• Effectively manages projects and programs by: owning the successful execution of program management deliverables including project objectives, key stakeholders, milestones, projecting required resources and providing deep technical leadership across programs; monitoring progress toward key goals and deliverables and resolving barriers across teams in alignment with greater business strategy; championing use of new methodologies to ensure teams project completion, and progress toward greater organizational goals; and shaping project outcomes, goal success, and facilitating organizational learning.
• Proactively maintains open streams of communication by: navigating the leadership landscape with political sensitivity to build and establish strategic relationships with key stakeholders and act as a champion for their diverse and complex needs; coaching and leading others to resolve highly complex or critical issues or risks to strategic program implementation; serving as an expert strategic partner to senior leadership to shape the development and refinement of key priorities and strategy; and driving the conversation around complex strategic issues and recommendations with senior leadership, using compelling communication and political sensitivity.
• Contributes to the development and execution of business strategy by: directing team to develop and implement state-of-the-art strategic proposals for company-wide initiatives based on business case, expert knowledge of health care marketplace, and business acumen; leading complex problem scoping across the organization, and providing expert consultation on the processes and resources needed; shaping the application of alternative strategic options, and making business critical recommendations based on complex problem scoping, external marketplace research, and analysis of organizational and external strategic approaches; shaping challenging business goals across the organization, and providing expert consultation on processes and resources needed to accomplish them; championing teams organizational alignment around the strategic plan and intended outcomes, and finding opportunities for collaboration and synergy with other teams; directing the team to develop and implement state-of-the-art strategies to mitigate highly complex or critical barriers, constraints, and risks to execution; and directing the team to assess and adjust strategic direction in response to a changing environment.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente’s policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion