Role type: Full-time, Continuing 

Department: Student and Scholarly Services – Deputy Vice-Chancellor Education Portfolio 

Salary: Senior Manager 2 package p.a. including 17% super  

• Shape an institution-wide student administration portfolio / lead transformative, data-informed services / influence exceptional experiences for diverse student cohorts.  
• Join us to lead a high-impact portfolio, modernising student services and shaping a sector-leading experience. 
• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.  
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The University of Melbourne  

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. 

Your next career opportunity  

This is a fantastic opportunity to make a positive impact on students at The University of Melbourne. In this pivotal leadership role, you will be responsible for University-wide student administration across the full enrolment lifecycle. 

You will drive service innovation, technology-enabled transformation, and continuous improvement that measurably enhances student and staff experiences. You will influence strategy, partner with senior leaders and lead a large, skilled team to deliver exceptional outcomes. 

What you will deliver:  

• Lead end-to-end student administrative services, ensuring high-quality, timely, and consistent support across the entire student lifecycle. 
• Develop and execute strategy for student administration, informed by stakeholder feedback, benchmarking and best-practice standards across the sector. 
• Build and lead a high-performing, future-ready workforce through effective planning, capability development, performance management and succession strategies. 
• Drive  transformation and service innovation, optimising processes, channels and technologies to improve experience and efficiency. 
• Ensure robust governance, compliance, reporting and risk management for student administration, including business ownership of key enterprise systems. 
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You may be a great fit if you:  

• Hold a relevant graduate qualification and extensive leadership experience in complex, multi-stakeholder organisations, preferably higher education. 
• Demonstrate leadership of shared services and service optimisation, with a focus on improving efficiency, quality and staff capability.  
• Have strong experience in leading change management and continuous improvement initiatives in highly regulated settings, with demonstrated ability to reduce risk and deliver positive outcomes. 
• Have a track-record of driving technology and service innovation initiatives that improve access, efficiency and compliance. This includes initiatives that deliver measurable efficiencies or customer improvements. 
• Have a proven ability to translate strategy into prioritised work programmes with robust governance and measurable outcomes. 
• Have deep experience in building and maintaining effective working relationships and buy-in with senior stakeholders through influential engagement. 
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For further information please refer to the attached PD.  

What we offer you: 

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:  

• Build future financial security with 17% superannuation.
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