DIRECTOR, SUCCESS & CAREER PROGRAM OPERATIONS (Internal) at Bottom Line

National, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

122000.0

Posted On

21 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Operations, Leadership, Strategic Planning, Data Analysis, Change Management, Facilitation, Stakeholder Management, Staff Coaching, Project Management, Process Improvement, Career Readiness, College Success, Salesforce, Power BI, Community of Practice Leadership, Grant Management

Industry

Higher Education

Description

DIRECTOR of SUCCESS & CAREER PROGRAM OPERATIONS National(Remote) Internal Only Applicants Who We Are and What We Believe: Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities. What You Will Do: The Director of Success & Career Program Operations is the bridge between national program expectations and high-quality regional delivery. This role ensures regions have the practical supports they need to implement strong Success and Career programming, translating the model into clear routines, milestones, and tools that work in day-to-day operations. The Director monitors key dashboards and early-warning signals to spot implementation or outcome risks, mobilizes targeted support, and engages regional and national leaders in timely problem-solving and course correction. The Director also partners with Training & Learning and Program Strategy & Fidelity to inform onboarding and skill-building based on what regions and data indicate is needed. This role reports to the Managing Director, Program Operations. National Success & Career Program System Leadership * Own the national Success & Career operating system (goals, milestones, cadence) and ensure coherent delivery across regions. * Monitor leading indicators and outcomes; identify fidelity, capacity, and engagement risks; engage leaders and drive timely course correction. * Lead milestone reviews (before/after-action) to codify lessons learned and improve practice. * Operationally own Early Warning System (EWS) implementation; ensure regional and scaled teams act on signals and track follow-through. Career Readiness Operationalization * Operationalize the employability curriculum and interventions aligned to Bottom Line’s Employability milestones. * Oversee a scalable volunteer mentoring approach that delivers a strong student and mentor experience. * Plan and improve career events, workshops, and convenings using clear success metrics (scale what works; retire what doesn’t). * Use EWS and Employability data to target supports equitably and improve outcomes. Regional Implementation Enablement & Communities of Practice * Enable strong implementation across regions for Success and Career programming (readiness, guidance, and process improvement for new and existing sites). * Lead communities of practice for Success Program Directors, Success Coaches, and Career Connections staff to build consistency through shared expectations and learning cycles. * Set and facilitate the operating cadence (calls, checkpoints, deadlines) so priorities and changes are clear and actionable. * Deliver onboarding, training, and coaching with Training & Learning; surface gaps and partner with Program Strategy & Fidelity to reduce regional burden. Cross-Functional Partnerships * Partner with Program Strategy & Fidelity to align delivery to the Bottom Line Way and fidelity guardrails; bring implementation insights to model evolution. * Partner with Access Program Operations on the pre-matriculation handoff, and partner closely with the Director, Scaled Advising on handoffs, escalation pathways, and shared accountability for student outcomes across Year 1 in-person Success and Years 2+ scaled supports. * Partner with RAE on measurement, fidelity indicators, and First Destination data cycles. Data, Systems, and Continuous Improvement * Serve as program owner for Success and Career data tools (e.g. Advisor Dashboards, Employability reporting, First Destination data flows). * Oversee grant-funded program projects: manage scopes, timelines, and deliverables; track performance against grant metrics; and provide program narrative and data to inform funder reports. * Maintain clear timelines, processes, and protocols for key milestones; keep documentation and knowledge bases current and usable. * Use regional feedback and outcome data to drive operational improvements with Program Strategy & Fidelity. Staff Management, Coaching, and Development * Manage up to two direct reports, as needed, based on grant funding: set goals, provide feedback, support, and coach through challenges. * Build a high-performing team culture that supports learning, collaboration, and growth. Other * Additional duties as assigned. * Duties, responsibilities, and activities may change at any time with or without advanced notice.   Work Schedule: Monday - Friday 9a – 5p or 10a – 6p (local time), flexibility may be requested; additional hours as needed Direct Reports: Manager, Special Projects. Additional Success/Career direct reports may be added as scope evolves. Expected Travel: Approximately 1-2 trips per quarter to Bottom Line regions, Bottom Line staff convenings, and/or field events. Who Should Apply: If you meet the qualifications below, you should apply. * Bachelor’s degree or equivalent experience. * 6-8 years of progressive leadership experience in nonprofit, government, or philanthropy; experience serving first-generation and low-income students strongly preferred. * Experience leading multi-site program operations with accountability for fidelity and student outcomes. * Expertise in college success/persistence and/or career readiness for first-gen and low-income students. * Experience convening and leading communities of practice; strong facilitation and peer-leader development skills. * Strong program planning and implementation skills; able to map processes and anticipate downstream impacts. * Data fluency with Salesforce, Power BI, or comparable tools to manage and analyze results. * Change management mindset; able to lead through program evolution and integration. * High emotional intelligence; strong cross-functional partnership skills. * Work authorization required. * Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values [https://www.bottomline.org/content/mission-and-values] Preferred: * Experience leading Career Readiness/Employability programming at scale. * Program/service leadership experience in a national, multi-site organization. * Experience managing managers. * Familiarity with agile/product ownership; Professional Scrum Product Owner certification a plus. * Experience with research/evaluation or RCT-readiness contexts. * Lived experience or deep professional relationships in first-generation and low-income communities. How To Apply/Application Deadline: All applications must be submitted via Bottom Line’s Career Page [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fd18affd-ef15-4d26-8c18-759e9ab8eb3d&ccId=19000101_000001⟨=en_US&selectedMenuKey=CareerCenter]. Please share your resume and cover letter. The application deadline is June 17, 2026. Start Date: July 2026 Compensation: Nat'l-$100,000 Chi-$110,000 Bos-$118,000 NY-$122,000 Benefits: Learn about our benefits here [https://www.bottomline.org/content/benefits].

Responsibilities

The Director bridges national program expectations with regional delivery to ensure high-quality Success and Career programming. This includes monitoring performance dashboards, operationalizing employability curricula, and leading communities of practice for regional staff.