POSITION SUMMARY:

The Director, Supplier Management Office leads strategic oversight of vendor and supplier relationships. The role is responsible for contract negotiations, risk management, and supplier performance, with a focus on optimizing procurement and supply chain operations. The Director also manages strategic projects and leads high-visibility, enterprise-wide supplier relationships and negotiations.
This critical leadership role ensures that all supplier-related activities align with the organization’s strategic objectives, cost-efficiency goals, and compliance requirements. It combines high-level strategic planning with hands-on oversight and team leadership to maintain a resilient, cost-effective, and quality-focused supply chain.
The position requires a strong blend of business acumen, legal knowledge, supplier relationship expertise, and leadership skills to drive organizational success through effective supplier management.
The Director, Supplier Management Office is a full-time, remote, exempt position and reports to the VP, Business PMO and Supplier Management.
Base Salary Range: $175,000 – $200,000 annually

SKILLS:

• Familiarity with contract lifecycle management software and relevant regulatory frameworks.
• Strong analytical, negotiation, communication, and interpersonal skills.
• Ability to manage multiple projects and cross-functional teams effectively.
• Knowledge of ERP or supplier management systems such as SAP, and proficiency with Microsoft Office tools.
• Strategic thinker with an ability to align supplier management goals to broader business objectives.
• High organizational skills, attention to detail, and ability to work under pressure.
• Strong problem-solving capabilities and a proactive approach to continuous improvement.
• Ability to build and maintain trusted relationships with suppliers and internal stakeholders.
• Excellent communication and stakeholder management abilities.
• Strategic thinking and decision-making capabilities.
• Ability to identify, summarize, and address risks associated with projects and suppliers.
• Skilled in conflict resolution and addressing risks associated with strategic initiatives.

EXPERIENCE:

• Eight years’ experience in vendor management, procurement or supply chain roles.
• Three years’ experience managing supplier management teams.

EDUCATION:

• Bachelor’s degree in business administration, Supply Chain, Procurement, Contract Management, or a related field (master’s degree preferred).

WHO WE ARE

The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the United States.

SPECIFIC RESPONSIBILITIES:

• Refine and lead comprehensive vendor management programs, including the design and implementation of vendor governance frameworks, policies, and contract management strategies.
• Negotiate, draft, and execute supplier contracts ensuring alignment with legal, regulatory, and organizational standards.
• Monitor and evaluate supplier performance through QBR meetings, scorecards, KPIs, risk metrics, and compliance audits. Lead regular performance review meetings with suppliers and internal stakeholders.
• Manage supplier relationship lifecycle to foster collaboration, transparency, and continuous improvement while mitigating financial, operational, and reputational risks.
• Collaborate cross-functionally with departments such as Legal, Finance, and Operations to align supplier strategies with corporate goals.
• Report supplier performance and associated risks to executive leadership, recommending strategies to optimize cost, quality, and delivery.
• Serve as the primary escalation point for complex vendor-related issues or disputes.
• Build strategic partnerships with key suppliers and distributor networks to reduce costs and improve supply reliability.
• Lead initiatives to automate and improve vendor management processes and tools.
• Direct supplier risk management, including supplier capacity, financial exposure, and supply continuity.

SUPERVISORY RESPONSIBILITIES:

• Lead and mentor the supplier management and sourcing team, providing guidance, performance feedback, and development opportunities.