ABOUT GAP INC.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

ABOUT THE ROLE

Gap Inc. is seeking a strategic and forward-thinking leader to join us as Director of Operations, Talent Acquisition. In this high-impact role, you will drive enterprise-wide talent acquisition strategies that advance our bold vision: To become a high-performing house of iconic American brands that shape culture.
As a key member of the Talent Acquisition Leadership Team (TALT), you will reimagine how we attract and engage talent - embedding equitable practices, operational excellence, and innovation into every stage of the candidate experience. From strategic storytelling to designing scalable systems, your leadership will position Gap Inc. as a destination for purpose-driven careers.

WHAT YOU’LL DO

• Lead transformation efforts by connecting strategy to operations, enabling agility, impact, and excellence across the Talent Acquisition ecosystem
• Build strategic partnerships across HQ functions and cross-functional teams to drive integrated, culturally relevant TA initiatives with a Field-First mindset.
• Align TA processes with enterprise goals through structured cadence reviews that ensure accountability, timely execution, and measurable impact
• Embed inclusive hiring practices and psychological safety to ensure equitable candidate experiences and diverse pipelines
• Oversee daily recruitment operations including sourcing, candidate assessment, onboarding, and stakeholder alignment to ensure seamless execution
• Own planning cycles including Annual Operating Plan (AOP), Long Range Planning (LRP), Goal Setting, calendaring, and performance tracking (e.g., hiring metrics, SLAs)
• Advise TA Operations and TALT teams to identify and remove barriers, fostering empowerment, enablement, and operational agility
• Drive budget design, strategic vendor management, and contract optimization to drive cost-effective, compliant, and high-performing partnerships.
• Analyze organizational training needs and collaborate with HR partners to implement learning solutions that address capability gaps and escalated issues
• Leverage recruitment data and platforms (e.g., Excel, Workday) to inform forecasting, reporting, and strategic decision-making
• Pilot and scale innovative hiring solutions including virtual assessments and skills-based frameworks to meet evolving business needs
• Support Head of Talent Acquisition with strategic projects including Board and Senior Leadership presentations, stakeholder communications, and executive forums